Under the general direction of the IT Manager, the Business Analyst performs professional duties related to the review, assessment, and development of business processes. Focus is on the effective use of resources, for both people and technology, in the execution of the corporate mission. Functioning in a liaison capacity, this position combines business-planning expertise in a company or functional unit to analyze and translate departments’ business requirements into system deployments and/or business process changes. Acts as a change agent to help facilitate effective deployments and/or modifications to current practices. Serves all departments within the company. Remains vigilant about streamlining operating efficiency, error elimination/resolution, and increased productivity; utilizes PDI methodology and tools. Continually cultivates belief and pride in the Mission, Vision, Value Proposition and the Delivery Event Management System.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Defines and documents customer business functions and processes.
· Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
· Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
· Tracks and fully documents changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
· Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
· Plans, organizes and conducts business process reengineering/improvement projects and/or management reviews of corporate-wide significant MOP’s. (Examples are projects requiring strategic analysis of an entire process or operating area where specific issues or items to be corrected, examined or recommended have not been identified. Recommended solutions should be developed in consultation with impacted internal and external stakeholders, but should remain objective and independent of the specific stakeholders.)
· Researches and prepares statistical reports using data from corporate data repositories and internal surveys. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.
· Assists in developing an overall change management strategy for the company.
· Conducts change impact analysis to assess the potential implications of changes and documents corporate business rules, functions and requirements.
· Participates in user acceptance testing and testing of new system functionality.
· Provides technical assistance in training, mentoring, and coaching professional and technical staff.
· Develops training curriculum and conducts formal training sessions covering assigned systems module.
· Participates in studies of new and existing programs and special projects to determine feasibility and resolve problems, including organizational, procedural, technical and fiscal research and analysis.
· Proposes policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient company operations; prepares reports and written findings and recommendations; and monitors changes.
· Complies with Associate Handbook policies and procedures, Master Operating Plan, and all Federal and State Laws.
· Maintains high awareness and commitment to superior customer service.
· Utilizes PDI process improvement methodology to document and improve business processes and eliminate waste and redundant steps, setting the standard for excellence in operating performance.
· Keeps “top of mind” the personal responsibility for cost containment and contribution to Company profitability to ensure long term prosperity.
- All other duties may be assigned.
EDUCATION and/or EXPERIENCE
· Bachelor’s degree or higher from an accredited college or university in a field directly related to the administrative, management or fiscal duties of this position.
· At least two (2) years of experience in transportation, courier or logistics working environment.
· Certificate in Competency in Business Analysis a plus.
QUALIFICATIONS
· Proficiency with common BA tools is required
· Must be able to interpret and use financial information
· Excellent verbal and written communication and negotiation skills
· Demonstrated problem solving and critical thinking skills
· Organization skills are a must
· Ability to work independently and under time constraints
· Superior customer service orientation a must
· Lean and/or Six Sigma a plus
· Experience with e-Courier software a plus
· Experience with BI tools a plus
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates may use one or more of the following on a regular basis: telephone/other voice communication device; audio-visual equipment; personal computer; mainframe computer terminal; copy machine; calculator; other specialized equipment typically used in an office setting. Physical requirements of this position include exertion of up to 50 pounds of force occasionally, and/or up to 10 pounds of force as needed, to move objects.
A typical day's activities include sitting for extended periods, standing, walking, bending, typing, stooping, pushing, pulling, lifting, and reaching; normal finger dexterity, visual acuity (with or without corrective glasses), hearing, talking, and grasping are also required to carry out essential functions. Associates are primarily subject to indoor conditions, with most work occurring inside. The Associate is subject to low to moderate noise levels, such that normal talking is required to be heard.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Cincinnati, OH: Relocate before starting work (Required)
Work Location: In person