About The Business
EcoClean has been in business for over 25 years providing personal and commercial wet cleaning and laundry services in the Austin area. We are revolutionizing the dry cleaning industry by bringing a modern, progressive, sustainable and tech forward approach to an industry in need of an update. And we are having fun doing it! We are an industry leader bringing the highest quality services and customer experience to the Austin community.
With a staff of 25, we operate three retail locations, city-wide delivery, and a processing facility. We are the perfect size company to grow your leadership and management career. We are an iconic Austin brand and are proud of our company. As a 9-time winner of “Best of Austin” we are a great place to work. You will be joining a small team of reliable and committed people who love their jobs.
We are growing in Austin, expanding our delivery areas and offering new services. We are a great company for leaders that enjoy improving operations and customer service. We have low levels of employee attrition and our managers’ work is almost entirely confined to a Monday-Friday schedule. For those managers from the retail or restaurant industries, no more worrying about full operations 7 days a week.
Job Description
We are looking for an energetic, accountable, positive, highly organized person to assist our General Manager in leading our store, delivery and production teams. We have a healthy work environment and value respect, communication, a strong work ethic and a commitment to the environment. Our company is fast paced with daily challenges serving customers and keeping our operations on track. You do not need experience in the industry. We will provide the training and education needed to be successful.
The Assistant General Manager (AGM) is the "right hand" of top leadership in the day-to-day operation of the business. This role is an excellent opportunity for a leader who has built their skills in a larger multi-unit operation, but desires to grow in an entrepreneurial, less bureaucratic company where they can have a significant impact on the business. As the AGM, you will have significant control of your schedule and the schedules of most of our employees.
Specific Areas of Responsibility
- Executive Management Team: As the AGM, you will be a member of the executive management team leading the business. You will join the GM and two business owners in collaborating on the operational execution and operational improvements of the business.
- Lead Department Managers (store leads, delivery team, plant manager): Provide daily management & leadership, deliver on-going training & skill development, build & retain strong management team.
- Daily Store Operations: Work with store leads to serve daily customer experiences, develop redundancies for unexpected resource issues & resolved major customer issues
- Daily Delivery Operations: Work with delivery team to serve daily customer experiences, develop redundancies for unexpected resource issues, resolved major customer issues
- Daily Plant Operations: Work with plant manager to process daily volumes, develop redundancies for unexpected resource issues, manage plant maintenance program and maintenance vendors, manage inventory & supplies
- Process Improvement: Work with store, delivery and plant teams to improve quality, reduce errors, increase speed and reduce costs
Reporting Relationships
Position reports to the General Manager. The business owners are not generally involved in the day-to-day operation of the business, but work closely with the General Manager and Assistant General Manager to lead the business.
Qualifications
- Strong ability and desire to execute tasks and identify/solve problems. Have follow-up skills that produce thorough and reliable completed work.
- Strong track record of building and leading teams.
- Strong desire to deliver consistent and high quality results thru discipline to good process. A leader who can deal with chaos, but works hard to avoid having chaos happen.
- High school diploma or equivalent. Associate or Bachelor’s degree a plus.
- 3+ years of multi-unit restaurant, retail or personal/commercial services management across multiple departments.
- Strong computer skills and ability to learn new systems (point of sale, phone system, time tracking, etc.) Ability to create and use spreadsheets for various tracking and analytical purposes.
- Strong organizational and multitasking skills. Excellent attention for detail and ability to work independently.
- Good written and verbal communication skills.
- Functional Spanish a plus
Why Our Company
If you are looking to help lead the team of a small, entrepreneurial, and professionally run organization, this is the job for you. You will be able to build your skills and have opportunities to expand your role. If you are a restaurant assistant manager or retail store assistant manager looking to change industries, this is the job for you. We value the skills that made you successful in those industries but offer the opportunity for something new. For the right candidate, this is an outstanding opportunity.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Multi Unit Restaurant, Retail, Personal Services Management: 3 years (Required)
Language:
License/Certification:
- Driver's License (Required)
Shift availability:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: Multiple locations