Department/Team: Marketing, Sales, and Patron Experience
Position Reports To: Seattle Rep Ticketing and Box Office Manager
Work Location: Seattle Repertory Theatre and Seattle Children’s Theatre
FLSA Classification: Part-Time 18-23 hours per week as scheduled
Benefits: Sick pay, Vacation Pay*, Personal Days*, Holiday Pay* *prorated by FTE rate and or hire date
Starting Pay Range: Hiring Range $20.36 to $29.23 (effective 7/1/2024)
Position Classification: Classification #475 H-2
Application Deadline: July 14, 2024
You can apply from your phone by texting "BOA" to (206) 966-4931
ABOUT US
Seattle Rep is committed to producing extraordinary programming. We believe that our ability to contribute to excellence in the arts depends on building and supporting a robust and diverse community.
We continuously work toward inclusion of those who have been excluded historically, particularly BIPOC communities, women, LGBTQIA+ people, immigrants and refugees, and people with disabilities, ensuring they are represented in all parts of the organization, including at the decision-making table, inclusive of their intersectional identities like age, religion, background, political ideology, and veteran or military status. This work is reflected in our:
Mission
Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.
Vision
Theater at the heart of public life
Values
Artistic Vitality, Sustainability, Generous and Inclusive Practices
ABOUT THE POSITION
As an employee of Seattle Repertory theatre, the Box Office Associate will service both Seattle Rep and Seattle Children’s Theater patrons. You will play a pivotal role in providing exceptional service to patrons at both theaters, ensuring they have an outstanding experience with us. The box office associate will handle inquiries, facilitate ticket sales, provide assistance with subscriptions, and contribute to maintaining a positive and supportive team environment.
Essential Duties & Responsibilities
- Assist guests via phone, email, chat, text, and in-person at both box office locations, addressing inquiries related to single tickets, subscriptions, and exchanges.
- Day-of performance duties: Support smooth performance operations, managing Will Call, in-person ticketing changes, and troubleshooting any issues
- Confidently provides support in connecting the duties of the box office with key members of teams across both organizations.
- Provide comprehensive information about seasonal productions, ticket policies, promotions, and available packages to potential ticket buyers for both theaters.
- Accurately process payments using various methods including credit cards, cash, and checks.
- Deliver friendly and outstanding customer service, ensuring patrons feel valued and appreciated.
- Represent both organizations to the public while upholding values of Equity, Diversity, and Inclusion.
- Contribute to a positive and supportive team environment, fostering strong working relationships.
Minimum Qualifications:
- Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
- A minimum of one year of customer service and sales experience, preferably with ticketing knowledge.
- Proficiency in handling cash, check, and credit card transactions accurately.
- A friendly and solution-based personality with a passion for delivering excellent customer experiences.
- Ability to thrive in a team-oriented environment, demonstrating strong organizational and communication skills.
- Has interest or curiosity about theatre, including theatre for young audiences
- Microsoft Office literacy and accuracy.
- Reliable attendance and punctuality, with a commitment to consistent and high-quality work.
- Strong multitasking abilities, capable of remaining calm and efficient in a busy work environment while maintaining accuracy and attention to detail.
- Comfortable engaging with patrons over the phone, with the patience and skills to resolve customer service issues effectively.
- Experience with Tessitura or the ability to learn and effectively use the program within 60 days of on-the-job training.
- Ability to operate a computer and other office machinery consistently.
- Willingness to comply with pre-employment clearances/background checks, with reevaluation every 3rd year of employment
Desired Qualifications:
- Two years of customer service experience.
- Experience with Tessitura or similar ticketing systems.
- Adaptability to fluctuating practices and de-escalation training.
Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA+, veterans, individuals with disabilities, and others from underrepresented groups to apply.
Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with Seattle Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate.
TO BE CONSIDERED
- Submit a resume detailing related experience and education.
- Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.
Applications will be reviewed once the application window has closed.
Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended.