Day in the Life of a Front Office Assistant
- Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
- Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
- Provide an exceptional experience by guiding new patients through their intake process.
- Collect urine and saliva samples for patient drug screens as needed
- Maintains daily financial records and reports
- Coordinates with medical and clinical staff to coordinate intakes
- Provides clerical and logistical support
- Oversees patient accounts and financial responsibilities
Education and Experience requirements:
- At minimum, High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, office administration preferred.
- Lived Addiction experience is a plus.
Hours, Schedule, and Travel (if applicable)
Our Patient Ambassadors enjoys an early morning schedule with early afternoon out times. It is expected that Patient Ambassadors have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are about 20 hours per week. Local travel is required between North Broad and West Tabor clinic locations. A mileage reimbursement will be provided.
West Tabor:
- Tuesday 2pm- 6pm
- Wednesday 3pm-7pm
North Broad
- Monday 9am- 6pm alternating 9am-3pm
- Thursday 10am- 6pm alternating 9am- 3pm
- Friday 10am- 2pm
- Every other Sunday 8am- 12pm
Position Benefits
- Have a daily impact on many lives.
- Excellent training if you are new to this field.
- Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
- Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
- Opportunity to save lives everyday!
Job Type: Part-time
Expected hours: 20 per week
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
Application Question(s):
- What are your pay expectations?
- Can you work the required schedule and travel to both clinic locations?
Work Location: In person