The Senior Community Manager makes a direct impact on the day-to-day operations and has direct oversight of two or more communities. This role is responsible for managing the operations of multi-family residential communities including, but not limited to fiscal responsibility, legal compliance, community relations, leadership and team management, sales and leasing, project management, property services, and resident responsiveness. This role may have additional oversight of fee managed properties.
What You Will Be Doing:
- Managing the community in terms of cleanliness, compliance, and safety.
- Provide training, development, leadership, and management for one or more community managers and a team that includes maintenance teams and leasing agents.
- Assure that the communities are maintained to be friendly, welcoming, and comfortable place for residents.
- Manage vacancy and occupancy rates by preparing, advertising, touring, and renting units as they become available.
- Follow all Fair Employment & Housing Act guidelines (FEHA) and Cambridge’s mission and values when responding to phone calls, emails, walk-ins, and queries regarding the community.
- Manage the resident process in preparing and processing rental applications, running credit checks, preparing leasing packets, managing renewals and all related material/collateral both hard copy and electronic. Clearly communicate the lease agreement to new residents, ensure all documents are completed correctly and fully executed.
- Manage the maintenance condition of the community by submitting maintenance requests, monitoring the community grounds, reviewing structural conditions, aesthetic conditions of the community, and address any resident lease violations or concerns.
- Manage and oversee financial instruments for adherence to protocols (ex: no post-dated checks), assuring that all funds collected/received are deposited within 48 hours of receipt.
- Manage unit turns in the scheduling and supervision of vendors for cleaning, painting, and repairs. Manage timeline for unit turns to have units available to rent.
- Proactively work toward a high occupancy rate by marketing the community; coordinate with the Senior Regional Manager on a business/marketing plan for the community.
- Regularly prepare reports such as the weekly report, inventory, market surveys, rental increases, etc.
- Responsibility for enforcing community rules and regulations; addressing and rectifying all resident complaints in a timely manner.
- Prepare and serve legal notices such as three (3)-day notices on resident doors (and mailing), and other requested reports on the day designated*.
- Actively promotes community reputation management by working with residents and community to promote good-will, achieve resident and community satisfaction, while maintaining compliance with company policies and in accordance with the Fair Employment and Housing Act (FEHA).
What Is Required:
- Good problem-solving skills, using sound judgement in varied situations.
- Excellent written and verbal communication skills.
- Strong project management and organizational skills.
- Strong community marketing skills.
- Strong financial skills.
- Demonstrates strong emotional intelligence (EQ).
- Good business acumen and an understating of the core business.
- Solid teamwork skills.
- Upholds Cambridge Management Company’s commitment to diversity and ethics.
- Able to maintain a high degree of confidentiality for proprietary, private, and business information.
- The ability to set priorities and manage time efficiently in respect to the changing business needs.
- The ability to travel to multiple sites on a regular basis.
- Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint. Proficiency in Yardi, RentCafe, and Adobe preferred.
What You Bring to The Table:
Education & Experience
- Minimum of a High School education with College Graduate preferred.
- 5 years minimum experience as a multi-family residential community manager.
- Prior experience in leasing operations of a multi-family residential community.
- CPM, CAM, CCRM, or other appropriate designations desired.
- Prior experience with Yardi Software (preferred)
The Physical Work:
The role is performed at one more communities in the field with noise levels in a low to moderate level. This position requires the ability to be mobile and travel to various company locations. While performing the duties of the position, the employee is regularly required to stand; walk; sit; use hands for fine manipulation; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, hear, and smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.
Cambridge abides by the Fair Employment and Housing Authority (FEHA) which prohibits employment discrimination on the basis of race or color, religious creed, national origin or ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical condition), gender, gender identity, gender expression, age, military and veteran status, and sexual orientation.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to travel to and work from different property sites around the Bay Area?
Experience:
- residential property management: 5 years (Required)
- multi-site residential property management: 2 years (Required)
Ability to Relocate:
- San Francisco Bay Area, CA: Relocate before starting work (Required)
Work Location: In person