Description & Requirements
Salary DOE
Key Responsibilities:
Provides administrative support for staff and customers by conducting research, preparing reports, handling information requests, answering and routing in-coming calls, which includes customer service calls. Responsibilities of the roles are highlighted below, but may include other items as the role develops:
- Provides customer service support for KW Specialty Group and assists with clerical needs.
- Responsible for answering and routing incoming calls (based on company script) to appropriate parties or taking messages.
- Actively takes incoming customer service/support calls for KW Specialty Group.
- Performs general office duties, such as maintaining records and management database systems. Accesses files and retrieves corporate documents, records, and reports.
- Opens, sorts, and distributes incoming customer service and/or claims correspondence. Prepares responses to correspondence containing routine inquiries.
- Prepares invoices, reports, memos, letters, and other documents, using word processing, spreadsheets, database, or presentation software.
- Acts as the Operations Administrator’s backup as needed.
- Operates a variety of standard office machines, including personal computer with a variety of software, phone, fax, shredding and photo copying.
- Assist with special projects as assigned by the Operations Administrator or Claims Management department.
Requirements
Abilities:
- Strong Microsoft Product skills.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
- Knowledge of principles and processes for providing excellent customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Excellent communication skills; interacts with internal and external customers. This includes both verbal and written communication skills.
- Ability to work as part of a team towards a common goal with a flexible attitude.
- Excellent analytical skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong decision-making skills.
Qualifications:
- High school diploma or equivalent. Bachelor’s degree preferred.
- Minimum 3+ years of experience in an administrative and customer service role.
- Experience with Office Suite Software (Microsoft Office, including Outlook and Excel and Google Drive) and Word Processing Software (Microsoft Word and Google Docs).
- Reliable transportation needed for routine tasks such as picking up mail, taking mail to PO Box, etc.
- Bilingual in English/Spanish is a plus.
- Insurance experience is highly preferred.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
- customer service: 3 years (Required)
Ability to Relocate:
- Scottsdale, AZ 85260: Relocate before starting work (Required)
Work Location: In person