We are seeking enthusiastic and customer-focused individuals to join our call center team. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls with the highest degree of courtesy and professionalism. You will assist customers with inquiries, provide information about products and services, and resolve complaints effectively and efficiently.
Key Responsibilities:
- Answer incoming calls and respond to customer emails in a timely and courteous manner.
- Identify customer needs, clarify information, research issues, and provide solutions.
- Utilize scripts and guidelines to provide accurate information and maintain quality service standards.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and ensure satisfaction.
- Meet personal/team qualitative and quantitative targets.
Requirements:
- Proven customer support experience or experience as a client service representative is a plus.
- Strong phone handling skills and active listening.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
- Familiarity with CRM systems and practices is a plus.
- Ability to work in a fast-paced environment and adapt to changes quickly.
- Customer orientation and ability to adapt/respond to different types of characters.