Job Summary: We are seeking a detail-oriented HVAC Dispatcher to join our team. The HVAC Dispatcher will be responsible for coordinating and dispatching HVAC service technicians to job sites, ensuring efficient scheduling, and maintaining clear communication with customers and technicians.
Key Responsibilities:
- Schedule and dispatch HVAC service technicians to customer locations based on service requests and priorities.
- Communicate effectively with customers to confirm service appointments and provide updates on technician arrival times.
- Monitor and track technician progress throughout the day to ensure timely completion of jobs.
- Maintain accurate records of service calls, work orders, and customer interactions in our dispatch system.
- Coordinate with the inventory team to ensure technicians have the necessary parts and equipment for their assignments.
- Handle customer inquiries and complaints with professionalism, resolving issues promptly.
- Assist with administrative tasks as needed, including data entry, report generation, and filing.
Qualifications:
- High school diploma or equivalent; additional education or certifications in HVAC or dispatching is a plus.
- Previous experience in dispatching, preferably in the HVAC or service industry.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent communication and customer service skills.
- Proficient in using dispatch software and other computer applications.
- Ability to work in a fast-paced environment and remain calm under pressure.
Job Type: Full-time
Pay: $26.53 - $29.09 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 1 year (Preferred)
Work Location: Remote