Job Summary:
Join our team at Bolling Wilson Hotel, a premier hotel management company operating properties across the United States. As a Front Desk Agent, you will play a crucial role in providing exceptional guest service at our hospitality assets, ensuring guest satisfaction and upholding our brand promise.
Responsibilities:
- Greet guests warmly and provide accurate information on local attractions and directions.
- Complete guest check-in and check-out processes efficiently using computer systems.
- Handle credit card transactions and verify payment information.
- Answer incoming calls and address guest inquiries or concerns promptly.
- Manage guest complaints effectively and in accordance with company policies.
- Comply with all operational procedures and protocols.
Skills:
- Prior experience in hospitality or resort settings is advantageous.
- Familiarity with night audit procedures is beneficial.
- Proficient in phone etiquette and guest relations.
- Knowledge of hospitality management principles.
- Ability to multitask at the front desk while delivering exceptional guest services.
- Experience in hotel management or front desk operations is desirable.
Benefits:
Full-time employees enjoy a comprehensive benefits package that includes:
- Health, Dental, and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation, and Holidays
- Generous hotel discounts within the TPG portfolio
Part-time benefits are also available for eligible employees.
Working Conditions & Physical Effort:
This role may involve physical tasks such as standing, walking, bending, lifting up to 50 lbs, and exposure to various environmental conditions. Basic safety precautions must be followed to ensure a safe working environment.
Join the Bolling Wilsom Hotel to embark on a rewarding career journey with a nationally ranked hospitality management company dedicated to customer satisfaction and personal growth. Apply now to be part of our dynamic team!
Job Types: Full-time, Part-time
Pay: $14.50 - $15.75 per hour
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Wytheville, VA 24382 (Required)
Ability to Relocate:
- Wytheville, VA 24382: Relocate before starting work (Required)
Work Location: In person