Job title: Warranty Technician - (Residential: New Construction)
Company Intro:
Eldon Homes is a fast-growing company with new construction builds in Dane County and we want to give you an amazing opportunity to join our team!
Job Position Description:
We’re looking for a full-time Warranty Technician who will be responsible for providing high-quality and cost-effective warranty service to Eldon Homes homeowners after they close on their homes.
The ideal candidate will be passionate about creating a great customer experience and have a background in working well with people, great communication and problem-solving skills, and a desire to be part of a motivated, hard-working, dedicated team for a company that is rapidly growing. Experience in homebuilding and/or construction is necessary. Experience with customer service and residential warranties is a plus. The salary is 50,000 - $60,000 a year (based on experience) with opportunities for advancement and growth!
Responsibilities Include:
- Coordinate and assist the team in their efforts to meet production goals for Eldon Homes.
- Ability to work independently, as well as closely with customers, subcontractors and vendors in a fast paced environment.
- Excellent communication skills with homeowners.
- Ability to manage our computer based warranty program, including coordination and scheduling of repairs with contractors and customers, the ability to read and comprehend detailed warranty service lists, and close out individual items.
- Follow up, inspect, and ensure completion of any warranty issues that may arise.
- Ability to proactively make on the spot decisions while maintaining our core values.
- Identify recurring warranty concerns, and work with construction team members and trade contractors to eliminate or minimize them.
- Ability to instruct homeowners on how to maintain their homes, as well as what is warrantable and what is not.
- Basic carpentry skills - adjust interior doors, replace cabinet doors, caulk backsplashes, repair floor squeaks as well as other minor repairs.
- Work closely with Production Quality Manager & Construction Department.
- Ensure that supervised field staff/vendors are properly trained and work in a safe manner.
- Attend company meetings and trainings as necessary.
- Other duties as assigned.
Qualifications
- A self-starter who has a passion for excellent customer service.
- Must be able to work in a team environment.
- Must have competency working with small hand and power tools.
Other Requirements
- Must own or lease a car/truck and have a valid driver’s license with insurance coverage.
- High school diploma or equivalent.
- Proficiency with technology and mobile devices (i.e. iPad, smartphone, etc.).
- Capacity to start early, or stay later based on warranty repair needs.
- Supporting Project Managers on active sites when needed.
Location:
Eldon Homes is located in Stoughton, WI and is currently building in a large neighborhood in Stoughton. We are are also building in Oregon, Cottage Grove, Madison, and Mt. Horeb.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Basic Carpentry Skills: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: Multiple locations