Position: ServiceMax Engineer
Location: Remote, USA
Mandatory : ServiceMax Development & Configuration
- ServiceMax Development & Configuration . Proven experience in ServiceMax and technical support.Strong understanding of field service operations and processes.
- Incident (Ticket) Resolution
- Help team members for any issues or support
- Release Management
- Interact with end users for technical requirement gathering
- Execute change requests.
- Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.
- Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.
- User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.
- Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.
- Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.
- Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.
Job Type: Contract
Pay: $62.00 - $64.00 per hour
Schedule:
- 8 hour shift
- Evening shift
Work Location: Remote