The Assistant General Manager reports directly to the General Manager. The Assistant GM will help direct and administer all aspects of the operation and coordinates/administers the property’s policies and procedures as defined by the property’s ownership and/or Troon.
Qualifications, Experience and Skill Requirements:
- 1-3 years’ experience in the golf industry
- PGA Membership or PGA registered apprentice in good standing
- Four-year college degree (preferably business related)
- Must have supervisory, coaching and staff development experience
- Must have experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation
- Must be proficient in Excel, Access, Word, POS systems
- Working knowledge of club accounting
- Must have a strong business aptitude and passion for the golf business
- Experience assisting with building player development programs
- Experience acting as a club liaison to the community
- Must have exceptional customer service skills
- Must be highly motivated, goal driven and self-starter
- Must be extremely organized, efficient and detail-oriented
- Must possess exceptional written and verbal communication skills
- Highly polished interpersonal skills, with the ability to connect with people easily and quickly
- Must have skill to exercise good independent judgment in assessing situations and making decisions
Position Responsibilities:
- Manages the office area to ensure effective telephone and mail communications both
- Manages all aspects of the club in the absence of the general manager
- Assists in hiring, developing and supervising all key management employees of the property
- Process customer reservations for guests of the golf course
- Produce daily reports related to rounds, sales, etc. for management
- Assist in coordinating of individual, group, and tournament play as directed by the 1st Assistant Golf Professional and/or Head Golf Professional
- Works closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings
- Provides customer service to arriving guest to help expedite check-in process
- Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
- Assists in overseeing the care and maintenance of the property’s physical assets and facilities
- Provides assistance in management of Pro-Shop
- Maintaining positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry
- Assist with sourcing, hiring, developing, training and motivating a staff of professional service-orientated staff at the discretion of the General Manager
- Assists GM in managing staff by conducting staff meetings
- Ensuring standards by implementing course policies and procedures
- Perform other duties assigned by manger or supervisor
Salary Range: $45k-$50K