ONLY APPLY IF YOU HAVE 1+ YEARS EXPERIENCE IN DM APPOINTMENT SETTING OR IF YOU'VE GONE THROUGH APPOINTMENT SETTING TRAINING
The Enrollment Specialist will serve as the first point of contact for incoming leads via the DMs, qualifying prospects based on specific criteria, and booking them into a closers calendar for a call.
Key Responsibilities
DM Lead Management
- Handle incoming inquiries via the DMS and quickly engage to qualify potential leads.
- Reach out to inbound leads via DMs who have expressed interest but have not yet booked a call to further generate interest in our products and services.
- Provide initial product information and direct leads to relevant materials or resources.
DM Lead Generation
- Identify qualified customers amongst incoming leads in Natalie's DMs. Use our social media platforms and other lead resources to generate calls for our closers.
- Engage with leads to foster interest, educate, and convey the benefits of our programs.
- Note: This role does not involve calling or outreach to cold leads it is all done via DMs.
Qualification of Prospects
- Assess the needs and potential of inbound leads to ensure they align with our target market criteria.
- Analyze lead data to prioritize high-potential prospects for follow-up and appointment setting.
- Maintain a consistent evaluation process to ensure all leads are accurately assessed and categorized.
Appointment Scheduling
- Efficiently coordinate calendars to schedule meetings between qualified leads and our closers, ensuring a smooth transition.
- Confirm appointments and manage scheduling as necessary to optimize the closers calendar.
Follow-Up
- Maintain ongoing communication with prospective clients through strategic follow-up communications to nurture leads and progress them through the sales pipeline.
- Monitor the lead progression post-initial contact and reactive stalled leads through targeted outreach.
Skills, Knowledge and Expertise
1. Communication Skills
- Excellent verbal and written communication abilities to interact effectively with prospective students and other team members.
- Proficient in explaining complex concepts in a clear and concise manner.
- Ability to listen actively and understand customers needs
2. Technological Proficiency:
- Strong working knowledge of CRM systems and social media to manage leads, track interactions and report metics.
- Familiarity with communication tools (i.e. - slack, zoom) and office software (e.g. MS Office, Google Workspace)
3. Organizational Skills:
- Ability to multitask and manage multiple leads concurrently without compromising accuracy or attention to detail.
- Strong time-management skills to prioritize tasks and meet deadlines
- Aptitude for Maintaining structured documentation and record-keeping.
4. Industry Knowledge:
- A good grasp of online education trends and best practices
- Understanding of competitors and the unique selling propositions of the company's offerings.
5. Collaborative Mindset:
- Team-oriented approach, with the ability to work harmoniously with colleagues from various departments.
- Openness to feedback and a continuous learning attitude.
6. Problem-Solving Abilities:
- Capacity to think on one's feet, especially when handling objections or inquiries.
- Innovative mindset to propose improvements or optimizations to the lead handling process.
7. Customer-Centric Approach:
- A genuine interest in solving prospective students' problems or addressing their needs.
- Empathetic and patient demeanor, especially when dealing with inquiries or concerns.
About Us
Grow Your Impact is a small female run company that helps coaches and consultants grow 6 & 7 figure online businesses. Our mission is to help women build businesses that work for their lives.
Job Type: Full-time
Pay: $2,200.00 - $5,200.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote