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Job Description
Security Officer
Established Health Care Center in Philadelphia, PA
Quality Community Health Center, a FQHC operated for over 40 years, provides service at 3 locations in Philadelphia, PA managing the health and wellness of patients from infants through senior citizens. We practice medicine as a partnership between us and our patients. Currently, we are seeking a permanent Security Officer to provide support to ensure safe health center operations for new and established patients. The ideal candidate will have experience working within the inner city and possess a commitment to working to meet the unique needs of the Philadelphia community.
POSITION SUMMARY: The Security Officer, through is or her normal duties provides for a safe and secure environment for patients, families, and staff; as well as provides superior customer service. The officer must answer general questions, respond to requests for assistance in emergency situations, and serve as a first responder within the facility.
ESSENTIAL FUNCTIONS
- Provides for a secure environment.
- Performs security duties either at a fixed post, or while making rounds of health center buildings and grounds.
- Checks for unauthorized persons, general security violations and fire or safety hazards.
- Reports all problems and emergencies to immediate supervisor, and documents security incidents with a written report and daily activity logs.
- Screens all individuals entering the facilities to ensure that they have a business purpose to be in the building.
- Checks ID badges and ensures that employees wear badges as required.
- Confirms that all vendors and contractors are authorized to be on the property and have been signed in.
- Ensures that all visitors comply with the QCHC'S rules and regulations.
- Escorts all unauthorized persons from the health center building.
- Provides security escorts to employees, patients, patient family and visitors.
- Completes a security escort assignment throughout the QCHC‘s procedures as directed by the Security Supervisor or Operations Manager.
- Notifies Security Supervisor when directly requested to escort by any personnel.
- Provides escort with service and friendly demeanor to reinforce comfort level.
- Responds immediately to all routine and emergency calls as directed by Call Center, Medical Director, Office Manager or Security Supervisor.
- Responds promptly to all routine security calls, and notifies Base of outcome.
- Acts as a member of the Safety Committee during fire drills and alarms.
- Participates as directed in all Emergency Preparedness Events.
- Respond quickly and calmly where individuals may be exhibiting negative or threatening behavior.
- Able to deal with confrontational problems by using good conflict resolution skills
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, and property.
- Skill giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Skill monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Skill assessing others' reactions and understanding why they react as they do.
- Skill performing customer service best practices.
- Skill enforcing rules and regulations in difficult situations and maintain the confidentiality of patient records and organizational information.
- Skill demonstrating verbal and written communication and problem solving.
- Skill in being organized and maintaining cohesive records.
- Ability to multitask and manage time effectively to ensure that all customer's needs are being met in a timely manner.
- Ability to demonstrate basic computer skills for the use of email, computer-based incident reporting, the alarm and CCTV systems.
- Ability to demonstrate excellent customer interaction, collaboration, presentation, written and verbal communication skills.
- Ability to work effectively under pressure and as part of a team.
- Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities.
- Ability to adhere to all time and attendance rules and requirements, and rotate between sites and shifts.
- Ability to comply with all QCHC rules and regulations.
EDUCATION:
- High School Diploma or equivalent from an accredited school.
EXPERIENCE
- One (1) year of experience working providing security services in a mid-size company.
- One (1) year of experience using Microsoft Office; specifically, Outlook and Word.
EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on a disability.
Drug Testing Requirement: New hires will be subject to drug testing as part of the pre-employment process.
Clinical Credentialing: New hires must complete the credentialing process specific to your role. This process may include background checks, reference checks, and verification of your professional qualifications, licenses, and certifications.
Vaccination Requirements: New hires must be fully vaccinated against COVID-19 and provide evidence of full vaccination by your start date. Request for a covid vaccination exemption for valid religious and medical reasons will be considered. Clinical new hires must also produce titers.
*Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved. Successfully completing all pre-employment requirements is a condition of employment with Quality Community Health Care, Inc. *
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
- On call
Experience:
- Security Officer: 2 years (Required)
Work Location: In person