An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.
- Temp-to-Hire; Direct-Hire Start-Date: August 19th 2024
- Great benefits once Directly-Hired (Medical, Dental, Vision, and Life Insurance, Sick Leave, Paid Time Off, Holiday Pay, 401k, Travel Benefits, etc.)
- Temp: $17.00 / hour; once Direct-Hire: $22.83 / hour
- Must be flexible to work any shift, including BOTH Saturdays and Sundays
- 8 hours per day, 5 days per week (including Weekends and Holidays) between:
- Monday – Sunday: 6:00am – 4:00pm
- Japanese English bilingual ability is a MUST
Requirements of the Japanese Bilingual Call Center Customer Service Associate:
- Bilingual language ability in English and Japanese (proficient Speaking/Reading/Writing) is a MUST
- Airline, travel, and related industry experience preferred
- Customer service experience, call center experience is a plus
- Exceptional communication and customer service skills
- Proficient in MS Office, and ability to learn new computer software
- Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
- Good phone manner and problem solver
- Detail-oriented, organized, and strong with numbers
Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:
- Offers the highest level of customer service over the phone
- Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
- Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
- Use the in-house system to make new flight reservations or to modify existing reservations
- Accurately obtain documents and confirm customer’s personal information for the books
- Proactively explore and anticipate customer’s future needs
- General administrative duties: preparing reports, filing, etc. as needed
- Other related duties and administrative duties
Employment Type: Temp to Hire; Direct-Hire Start-Date: August 19th 2024
Location: Torrance, CA
Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays)
between: Monday – Sunday from 6:00am – 4:00pm
Job Type: Full-time
Pay: $17.00 - $22.83 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Language:
Ability to Commute:
Work Location: In person