Best salary and benefits in competitive set: Commensurate with experience
Crown jewel of farthest, most left corner of the country, Seattle has a long and fabled history of doing things its own way. Hotel Sorrento has been part of that history since the beginning (almost): When we opened our doors in 1909, our first guests were the anxious prospectors, cagey entrepreneurs and curious tourists who attended the Alaska-Yukon-Pacific Exposition, which was pretty much the first time anyone outside the Northwest had ever heard of Seattle. Join Seattle’s longest standing boutique hotel and help us share Hotel Sorrento's story.Purpose of Position
To ensure the highest standards of the guest experience are met. To ensure the property is maintained in a safe and secure manner overnight. Handle all night audit responsibilities, completing in an accurate and timely manner.
Benefits
- Paid Time Off
- Flexible Schedule
- ORCA transit pass reimbursement
- FREE Parking
- 50% Discount on meals
- $50/Night Sorrento Hotel Room Rates
- $300 Bonus for you and anyone you refer
- Paid Birthdays off
- ESL/Language class reimbursement
- Skill Training Courses reimbursement
- Life Safety Certification
- Holiday Pay
- Health/Vision/Dental Insurance
- Matching 401K
- Annual Raise
Purpose of Position
To ensure the highest standards of the guest experience are met. To ensure the property is maintained in a safe and secure manner overnight. Handle all night audit responsibilities, completing them in an accurate and timely manner.
Position Mission/Overview
Complete the night audit procedure in an accurate and timely manner in order to accurately report the sales and operating statistics for the day. The Night Auditor shall assist other members of the Front Office Team with all front office duties as necessary. The Night Auditor shall contribute to the overall guest experience. The night auditor will patrol guest room floors, hotel exterior and back of the house regularly.
Essential Job Functions/Responsibilities
· Greets guests/residents at main entrance and hotel lobby.
· Handles and processes guest check in and check out.
· Assists guests with luggage when needed.
· Valet guest cars when needed.
· Patrol hotel interior and exterior regularly for security and safety.
· Responds to and relays all guest requests and complaints.
· Handles cash transactions.
· Answers main line hotel calls, front desk telephones and takes reservation calls.
· Completes shift checklist in a timely manner and turns in at end of shift.
· Reviews all front desk updates and postings, corrects if necessary.
· Reviews all outlet tickets and corrects if necessary.
· Reviews all front desk and restaurant credit card transactions and balances.
· Posts all necessary charges.
· Completes bucket check before posting room/tax.
· Checks folios (misc. posting, honor bar control, etc.) and adjusts or transfers to the appropriate folio.
· Completes sales worksheet and turns in.
· Audit restaurant reports for accuracy.
· Audit hotel reports for accuracy.
· Compile all sales and settlement data and enter into accounting system.
· Distribute daily flash report to appropriate personnel.
· Rebuilds availability.
· Submit credit card batches.
· Cleans up workspace and reviews front office procedures.
· Relays any pertinent information to next shift.
· Notifies Guest Services Manager of any supply needs.
· Attends scheduled meetings.
Position Expectations
· Ensure that the all-guest service operations are maintained to established hotel service levels.
· Ensure the security and safety of Guests, Visitors and Employees are maintained.
· Ensure the End of Day and Reporting requirements are completed on a nightly basis.
· Demonstrates positive leadership characteristics that inspire employees to meet and exceed standards and supports Hotel Sorrento expectations.
Required Position Skills
· Diversity
· Leadership/Ethics
· Excellent computer skills, written & Oral Communication
· Planning/Organizing
· Problem Solving
· Service Orientation
· Teamwork
· Other Skills/Abilities
· Ability to read and comprehend instructions, correspondence, and memos. Ability to write professional correspondence.
· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization through written or verbal means.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence.
· Ability to work with mathematical concepts such as probability and statistical inference.
· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
· Ability to compute rate, ratio, and percent to draw and interpret bar graphs
· Ability to solve practical problems and deal with a variety of concrete variables in situations in standard situations and where only limited standardization exists.
· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
· Ability to deal with problems involving several concrete variables in standardized situations.
Education/Vocational Experience
The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
· Employee's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Job Types: Full-time, Part-time
Pay: $25.00 per hour
Work setting:
Experience:
- Guest Services: 1 year (Preferred)
- night audit: 1 year (Preferred)
Location:
Work authorization:
Work Location: In person