OUR ORGANIZATION:
Dairy One Cooperative exists to help farms and members of the agricultural community succeed. We turn data into key decision-making information that is utilized to develop sound business decisions focused on enhancing profitability and operational efficiency. Our staff works diligently to provide leading-edge, decision-making tools and information to the agricultural community we serve. We strive to be a trusted, value-added business partner to our members and stakeholders.
Dairy One Cooperative is based in Ithaca, NY. We serve approximately 2500 dairy farm members throughout the Northeast and Mid-Atlantic region. Our dedicated staff of over 250 employees stand ready to assist our members and customers each day.
ESSENTIAL JOB FUNCTIONS
70%
Technical Support
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Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
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Triage support requests to determine priority and appropriate response protocol.
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Solve support requests according to established protocols.
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Coordinate with team members to develop solutions.
20%
Equipment Configuration
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Configure equipment per specifications provided by the Farm Systems Coordinator.
- Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
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Ensure that equipment is ready for installation according to the established time frame provided.
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Communicate any configuration issues.
5%
Workflow Innovation
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Identify opportunities to improve efficiency in workflows for co-workers and clients.
- Research, develop and deploy systems to improve efficiency. This may include new technologies and/or processes.
5%
Other
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Continuously work with senior staff (hardware and software) to develop a solid understanding of the services Dairy One provide to the agricultural industry.
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Seek opportunities to build knowledge and expertise to improve the service provided.
WORKING CONDITIONS
- Primarily office environment.
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Opportunity to work remotely.
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Ability to use a computer and telephone several hours a day in an office environment.
PHYSICAL ACTIVITIES AND REQUIREMENTS
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Ability to sit, stand, kneel, and lift up to 50 pounds as needed.
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All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the company.
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This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
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This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
REQUIRED QUALIFICATIONS
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Building systems within and deploying Entra Active Directory.
- Windows Server specification and setup. Windows Server licensing.
- Capable with PowerShell scripts. VPN packages and VLAN configurations.
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Working knowledge of Microsoft Office suite.
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Associates degree in Information Systems, or equivalent experience is desired.
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Previous experience in technical support, repairing Windows computers, networking, and network device configuration.