JOB SUMMARY: This position assists families in determining their eligibility for financially assisted childcare support, and to assist them in obtaining childcare, whenever possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (This description reflects the major core duties and responsibility of the job; the employee is expected to perform these, and other job-related duties as may be required. Additions, deletions, or changes may be made to this description at any time without prior notice).
- Determines eligibility for SR and VPK services according to funding and state guidelines:
- Receives, reviews, acts upon referrals from external referral sources and designated funders as applicable, obtaining additional information from client, as necessary.
- Reviews documentation submitted by clients not referred by external referral sources to determine eligibility.
- Follows all state, federal, and other funder requirements in making eligibility decisions and in prioritizing enrollment.
- Arranges for enrollment in SR and VPK services according to funding, state, and Coalition guidelines:
- Completes all necessary paperwork with client.
- Reviews all documents with clients that require in-person signature and explains program parameters and requirements.
- Ensures that all paperwork is signed and ensures that all necessary documentation has been obtained and paperwork completed and that all necessary information and documentation is placed in client file.
- Enters all enrollment and demographic information into database on the day that services are authorized.
- Verbally verifies slot availability with provider, confirms fees, and communicates enrollment with chosen provider.
- Ensures that client and provider (and referral source, as applicable) are given copies of appropriate paperwork.
- Ensures that all case action is documented in the database.
- Re-determines eligibility at predetermined periods and before the childcare end date:
- Cross checks files pulled with monthly redetermination list to ensure that all cases are managed.
- Manages redeterminations in date order to ensure that all redeterminations are completed by care end date.
- Advises manager of any difficulties in meeting deadlines.
- Logs receipt of documentation arriving via data system(s), mail, or fax, and/or sets in-person appointments as necessary for clients.
- Ensures that clients are contacted with regards to missing documentation and that 10-day termination notices are issued as applicable.
- Reviews client history noting any information changes.
- Follows, as applicable, initial enrollment procedures regarding completing paperwork and assessing parent fee.
- Ensures that client and provider (and referral source, as applicable) have access to appropriate paperwork/documentation.
- Updates all appropriate screens in database.
- Ensures that all updated paperwork is placed in client file.
- Arranges provider transfers requested by parents/providers:
- Determines and documents the reason for the transfer request.
- Counsels client, as appropriate, and refers them to Resource and Referral, as applicable, for information about quality care and for assistance in choosing a provider.
- Completes and forwards complaint form if applicable.
- Determines if money is owed to the current provider prior to approving transfer.
- Verifies slot availability with new provider, confirms fees, and communicates enrollment with chosen provider.
- Ensures that all case action is documented in the database.
- Terminates childcare services according to funding and Coalition guidelines:
- Acts on instruction of referring worker and/or in accordance with written rules and regulations.
- Notifies client and provider in writing ten days prior to termination and/or in accordance with policy/rules if more immediate termination is warranted.
- Ensures that client and provider (and referral source, as applicable) receive copies of appropriate documentation.
- Completes termination in the database and updates all necessary screens.
- Appropriately closes file ensuring that termination notice is included.
- Ensures that all case action is documented in the database.
- Manages and maintains caseloads assigned.
- Completes tracking forms and any other data required by Coalition:
- Follows all instructions and submits data as designated by the established
deadline.
- Serves as a customer service role model to ensure a positive relationship interaction with all employees and customers:
- Takes the time to listen to find out the customer’s needs.
- Takes the time to help the customer solve the problem.
- Is responsive to the customer’s needs.
- Follows up with the customer to ensure customer satisfaction.
- Communicates in a courteous and respectful manner.
- Uses appropriate telephone techniques on a consistent basis.
- Provides clients and providers with childcare resource and referrals services:
- Informs clients of all programs available to them through the ELC of Broward County.
- Informs clients of other programs available in Broward County for which they might qualify.
- Provides parents with appropriate referrals, as applicable.
- Must be able to be at work on a consistent basis with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of the position daily.
- Committed to empowering themselves and others to solve their own problems.
- Responds appropriately and effectively to the diversity of co-workers, consumers, and stakeholders.
- Performs other job-related functions and special projects, as assigned.
- Supports the ELC’s mission.
- Performs all other duties that may be necessary to maintain the success of the organization.
COMPETENCIES:
- Attention to Detail and Accuracy
- Organizational and multi-tasking abilities
- Communication Proficiency
- Ability to Meet Deadlines
SUPERVISORY RESPONSIBILITIES
WORK ENVIRONMENT:
- This position operates in a professional office environment and remotely.
- This role uses commonly used applications that include Advance computer skills with knowledge of Microsoft Word, Excel, PowerPoint Presentations, E-mail, and current state data systems.
PHYSICAL DEMANDS:
- While performing the duties of this position, the employee is regularly required to talk and hear.
- The employee frequently is required to use hands and fingers to operate and handle keyboards and other office equipment.
- Ability to operate a motor vehicle.
- Able to sit for extended periods of time.
- Regularly required to walk and reach with hands and arms.
POSITION TYPE AND EXPECTED HOURS OF WORK:
- This is a full-time non-exempt position that requires the employee to adhere to ELC’s Telework Agreement.
- The work hours are typically Monday through Friday, 8:30 AM – 5:00 PM.
- This position may work nights, weekends, and holidays.
- This position may regularly work longer hours.
REQUIRED EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent.
- Minimum of two (2) years’ experience in an office environment or related work experience. i.e., eligibility determination, provision of services under a county or state contract preferred.
- Computer skills to MS Outlook, Work, PowerPoint, and Excel.
PREFERRED EDUCATION AND EXPERIENCE:
- Knowledge of state data systems including the Enhanced Field System (EFS) is a plus.
ADDITIONAL REQUIREMENTS:
Background Checks
Employment in this position is contingent upon obtaining and maintaining satisfactory:
- Verification of Required Education and/or Credentials
- Level II Background Check
- Valid Florida Driver License
- Valid Automobile Insurance – if necessary
- Access to Reliable Transportation – if necessary
- High Speed Internet Access that can be maintained daily, with at least 50Mbps when working in a secure home location.
REASONABLE ACCOMMODATION WILL BE MADE FOR AN OTHERWISE QUALIFIED INDIVIDUAL WITH A DISABILITY.
Job Type: Full-time
Pay: $41,571.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Fort Lauderdale, FL