Company Description
Adapt-A-Pak, Inc. is a family-operated manufacturer specializing in custom fabricated plastic, foam, and corrugated packaging solutions. With extensive experience in the packaging industry, Adapt-A-Pak offers comprehensive start-to-finish services for a diverse range of packaging needs. We leverage advanced specialty equipment in our design and manufacturing processes to deliver high-quality products and exceptional customer service.
Role Description
Adapt-A-Pak, Inc. is seeking a dedicated and detail-oriented individual for a full-time, on-site Customer Service Representative / Purchasing role. The successful candidate will be responsible for delivering top-notch customer support, ensuring customer satisfaction, and providing a positive customer experience. This role includes handling customer inquiries, resolving issues, managing customer orders and purchases, and maintaining strong client relationships.
Key Responsibilities
- Provide exceptional customer support and address customer inquiries promptly.
- Manage and process customer orders accurately and efficiently.
- Resolve customer issues and concerns in a timely and effective manner.
- Build and maintain strong relationships with clients.
- Collaborate with internal teams to ensure seamless order fulfillment.
- Assist in purchasing processes and inventory management.
Qualifications
- Proven customer service and customer support skills.
- Strong focus on customer satisfaction and enhancing the customer experience.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and strong problem-solving abilities.
- Knowledge of Amtech / Encore ERP systems.
- Experience in corrugated packaging.
- Knowledge of purchasing processes and inventory management is a plus.
- High school diploma or equivalent required; a bachelor's degree is a plus.
If you are passionate about delivering exceptional customer service and have a keen interest in purchasing and inventory management, we invite you to apply for this exciting opportunity at Adapt-A-Pak, Inc. Join us in our commitment to providing innovative packaging solutions and unparalleled customer satisfaction.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Work setting:
Ability to Commute:
- Fairborn, OH 45324 (Preferred)
Ability to Relocate:
- Fairborn, OH 45324: Relocate before starting work (Preferred)
Work Location: In person