Job Title: Desktop Analyst
Position Type: 6 Month Contract
Location: 501 West 30th Street New York NY 10001(Onsite)
Salary Range $29 per hour (USD) / etc
Job ID#: #12345
Job description:
Job Function
Responsibilities include, but are not limited to:
- Troubleshoot hardware and software issues courteously and expeditiously
- Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
- Install basic PC software applications (MS Office, Citrix, etc)
- Stage and configure new and existing desktops/laptops/peripherals
- Act as first and second level support for computer upgrades and installations
- Assist in hardware and software asset management
- Assist in the hardware warranty repair process
- Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.
- Must be proficient in PC and MAC.
- Provide meeting support.
- Performs other related as assigned.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Job Types: Full-time, Contract
Pay: $29.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Desktop support: 2 years (Required)
- Troubleshoot hardware and software issues c: 2 years (Required)
Ability to Commute:
- New York, NY 10001 (Required)
Ability to Relocate:
- New York, NY 10001: Relocate before starting work (Required)
Work Location: In person