20 Best it support jobs in New York, NY (Hiring Now!)

IT Support Analyst
Confidential —New York, NY
The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for…
$28.83 an hour
Quick Apply
8d
IT Support Specialist II (MSP)
Peoples Computer Services, Inc. —Brooklyn, NY
Associate degree minimum (in a computer-related field preferred); Bachelor's degree is a plus. Proficient in troubleshooting, networking, and cybersecurity.
$60,000 - $75,000 a year
10d
IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square
Dragon Bridge —New York, NY
Ability to drive, and own valid driver license. Able to understand common IT hardware equipment and software systems. Job Type: Part time / Internship.
$20 - $25 an hour
Quick Apply
1d
Tech Support Specialist (Mandarin required)
ICON PAYMENTS TECHNOLOGY —New York, NY
Answer incoming telephone and email inquiries from customers. Help resolve complicated technical issues. A comprehensive training program that covers basic…
$36,000 - $60,000 a year
Quick Apply
Hourly IT Support Assistant - Information Technology
The City University of New York (CUNY) —New York, NY
They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be…
$20.07 an hour
Specialist, IT Support
NYC Office Of The Mayor —New York, NY
In the Mayor’s Office to develop tools and applications that streamline processes, measure. Collaborates with other city agencies to implement wireless policy…
$66,950 a year
12d
Tier 1 Help Desk Technician
5Q Partners, LLC —New York, NY
Identify, Review & Write technical, departmental and Service Desk guidelines and operating procedures. Install, modify, and repair Client connectivity, hardware…
$60,000 - $65,000 a year
Quick Apply
1d
Support Associate (Level 1 Helpdesk Support)
Lyra Technology Group —New York, NY
You will work as a team to handle incoming support requests and communicate with our clients. Staying current with our technology standards, tools and methods,…
$70,000 - $75,000 a year
Quick Apply
Google IT Support Professional training program
St. Nicks Alliance —Brooklyn, NY
Secure a Paid Internship in IT ($18/hr). Available 9 AM to 5 PM Mon- Fri. Overall knowledge/interest in IT. Job Types: Full-time ($18+).
$18 an hour
Quick Apply
Desktop Support Level 2-NYC-Hybrid
Sun River Health —New York, NY
\*Must have reliable transportation and valid drivers license\*. Must be willing to undergo drivers license check. Assists with all hardware deployment steps.
$23.00 - $28.75 an hour
Quick Apply
Helpdesk Supervisor
Priority Groups —Brooklyn, NY
*Issue Resolution:* Supervise level 1 remediation activities and escalate calls for desk side/server side resolution.
$45 an hour
Quick Apply
22h
Helpdesk Analyst (Level 2)
Priority Groups —Brooklyn, NY
Utilize your expertise to assist end users in resolving complex technical problems. With at least three (3) years of experience in a helpdesk environment, you…
$40 an hour
Quick Apply
22h
IT Support Engineer (New York City, on-site)
Navan —New York, NY
Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve…
$56,250 - $95,000 a year
Quick Apply
Desktop Support Technician
AIT Global —New York, NY
High school diploma or equivalent; technical certifications or associate's degree in a related field preferred. Customer support: 1 year (Preferred).
$32 - $35 an hour
Quick Apply
4d
IT Support Technician - New York
ACS International Resources/Inspiroz —New York, NY
Work closely with the company’s support desk team to resolve technical issues. Completes daily review of incoming emails to acknowledge updates, memos, and…
$55,000 - $65,000 a year
Quick Apply
21h
IT Support Assistant
Two Trees —Brooklyn, NY
Provide technical support through software and hardware installation and configuration of new systems, as well as troubleshooting and/or assisting end with…
$50,000 - $60,000 a year
Quick Apply
IT Support Specialist
Risk Strategies —New York, NY
Strong drive to grow, develop skills, and increase technical knowledge. Ability to translate technical material and information to non-technical users.
$50,000 - $65,000 a year
10h
Technical Support-IT
The Floating Hospital —Long Island City, NY
Responsible for the logging of all incoming communications (email, voicemail, live calls, etc.). Setup and installation of desktops, laptops, printers, cell…
$65,000 a year
Quick Apply
16h
Desktop Support Mac Technician
B&H Photo —New York, NY
Total asset management is required as additional hardware or license agreement purchasing may be needed. Already certified or desire to become certified in…
$28 - $35 an hour
Quick Apply
IT Helpdesk Associate
BGB Group —New York, NY
Bachelor's degree in Information Systems, Management Information Systems, Computer Science, or a related field is preferred. In Office A/V support.
$60,000 - $65,000 a year
Quick Apply

I want to receive the latest job alert for it support in New York, NY

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Analyst

Confidential New York, NY

Quick Apply

Job Details

Permanent | Full-time $28.83 an hour 8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Computer science
Operating systems
Computer Science
Software troubleshooting
MCP
LAN
English
Windows
Microsoft Office
IT support
Computer networking
SharePoint
Mac OS
IT
2 years
Communication skills
PowerShell
Active Directory

Full Job Description

Position Purpose

The IT Support Analyst will be part of the Global IT Service Management team, responsible for delivering quality IT support to users across the organization. As a member of the team, they will be responsible for the maintenance and support of all IT systems, telephone systems, and Audio/Visual equipment.

Essential Duties and Responsibilities

Specific duties and responsibilities include the following, but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned.

The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for assistance from end users in the organization. This includes troubleshooting and resolving issues related to standard enterprise software applications and various custom web applications, desktop hardware, and network edge infrastructure components. In addition to the tasks and activities listed below this person will be expected to assist with various IT projects as directed.

End-User Support

Provide technical support for the organization; diagnose technical problems; research, identify, and document appropriate solutions; organize and prioritize technical support cases and follow-up on outstanding cases until resolved.

Infrastructure Support

Provide technical support for LAN and WIFI devices. Analyze, troubleshoot, evaluate, and resolve computer network problems. Performing file backups on the network. Participate in scheduled maintenance windows.

Support Case Management

Maintain and track all support issues and calls within the Support management system; maintain contact and follow up with employees to ensure quality level of support; interact with users in non-technical, clear terms; adhere to and enforce organization policies, rules, and regulations relating to technology use.

User Account/Password Maintenance

Creates, maintains, and coordinates user account information and passwords for various IT systems. Assist with setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. Maintain student and alumni email addresses and distribution lists.

Device Support

Provide support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, team telephones, Mobile Devices, and various peripheral equipment including classroom audio/video equipment. Perform diagnostics on computers, software applications, and related equipment. Provision, reimage, and test new and reallocated computers, laptops, and other equipment as directed.

End User support

Provide support to all users - assistance with, access to and use of all systems.

Exec user support

Provide support to executive staff and prioritize accordingly.

Flexible working

Expectation to support after-hours and weekend events as required. Multi-site support including local travel and the ability to respond at short notice.

Vendor management
Coordinate with various vendors to maintain the working environment. Order new equipment as needed.

Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Under the ADA, reasonable accommodations may enable individuals with disabilities to perform essential functions.

· A thorough understanding and knowledge of commonly used concepts, practices, and procedures within the IT field.

· A thorough understanding of and professional experience troubleshooting Web Applications and Technology.

· Thorough knowledge of both PC and MAC Hardware/Software configuration.

· Advanced Knowledge of Microsoft Office 365, Adobe Suite, and other standard business productivity software suites.

· Basic knowledge of Windows Server 2012 and above.

· Knowledge of working in PowerShell

· Knowledge of audio-visual systems (projectors, sound systems) is required.

· Knowledge of academic environments is strongly desired.

· Ability to install and configure Windows 10 and MAC OSX workstations and software packages.

· Ability to troubleshoot LAN clients.

· Strong interpersonal skills.

· Strong organizational and problem-solving skills.

· Demonstrate professionalism and diplomacy in interpersonal relationships.

· Support and embrace diversity and inclusiveness.

· Regular weekday (Monday-Friday) attendance/availability is required during core business hours.

· Ability to work weekends and after hours.

· Ability to manage multiple priorities and projects.

· Ability to be present in the office

· Ability to travel between offices locally and nationally.

· Ability to work independently and as part of a team.

· Ability to proceed with objectives under limited supervision.

Education, Work Experience, and/or Licensure

· Must be legally authorized to work in the United States

· 4-year College Degree in Computer Science/Related field preferred or equivalent job experience

· At least 2 years of experience in IT Support is required.

· Experience with SharePoint/Teams or Other similar content management/collaboration platforms.

· Experience providing top quality cross-platform end-user support and training.

· Experience using TeamDynamix or a similar service desk/support management system.

· At least one Microsoft (MCP), Apple, or other industry standard certification in a Windows/Mac operating system is desirable.

Language Skills

· Excellent verbal and written communication skills

· Excellent command of the English language

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to perform the essential functions of his/her job successfully. Under the ADA, reasonable accommodations may enable individuals with disabilities to perform essential functions.

· Ability to sit, stand, walk, travel up and down stairs, crouch, climb ladder, stoop, and reach.

· Ability to lift to 25lbs.

Work Environment

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Basic office environment

· Classroom/academic environment

· Online learning environment

· Ability to adapt to new campuses and their infrastructure.

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The Company reserves the right to modify this job description in its sole discretion.

Job Types: Full-time, Permanent

Pay: $28.83 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience level:

2 years

Schedule:

8 hour shift
Monday to Friday
Weekdays
Weekends as needed

Work Location: In person

Quick Apply

it support jobs in New York, NY

IT Support Analyst

IT Support Specialist II (MSP)

IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square

Tech Support Specialist (Mandarin required)

Hourly IT Support Assistant - Information Technology

Specialist, IT Support

Tier 1 Help Desk Technician

Support Associate (Level 1 Helpdesk Support)

Google IT Support Professional training program

Desktop Support Level 2-NYC-Hybrid

Helpdesk Supervisor

Helpdesk Analyst (Level 2)

IT Support Engineer (New York City, on-site)

Desktop Support Technician

IT Support Technician - New York

IT Support Assistant

IT Support Specialist

Technical Support-IT

Desktop Support Mac Technician

IT Helpdesk Associate

Job Seeker Tools

Employer Tools

Browse

Stay Connected