20 Best Guest Service Agent jobs in Miami, FL (Hiring Now!)

Front Desk Agent
Marseilles Hotel —Miami Beach, FL
A typical day as a hotel front desk agent involves checking in pre-registered guests, selling rooms to walk-in guests, checking guests out of their rooms, using…
$16 - $17 an hour
Quick Apply
Reservations Agent
EAST Miami —Miami, FL
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
$19.06 an hour
Quick Apply
1d
Guest Service Agent
Moxy South Beach —Miami Beach, FL
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Register and assign guests to hotel rooms.
Estimated: $33.7K - $42.7K a year
9d
Front Desk Agent - FOSSE EXPERIENCE
Moxy South Beach —Miami Beach, FL
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Register and assign guests to hotel rooms.
From $18 an hour
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2h
Reservations Agent
Sonesta —Miami, FL
Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might…
Estimated: $30K - $35K a year
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1d
Guest Services Agent
Gale Hotels —Miami, FL
The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments…
Estimated: $30K - $35.2K a year
Quick Apply
5d
Front Desk Agent - 1 Hotel South Beach
1 Hotel South Beach —Miami Beach, FL
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Experience in guest or customer service, a team player,…
$18 an hour
17h
Reservations Agent (Full-Time) l InterContinental Miami Downtown
InterContinental —Miami, FL
Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and…
Estimated: $35.3K - $44.7K a year
1d
Front Desk Agent
EVEN HOTEL MIAMI AIRPORT —Miami, FL
Answer phone calls and provide accurate information to guests. The ideal candidate will be the first point of contact for guests, providing exceptional customer…
Up to $15 an hour
Quick Apply
Front Desk Agent
OP Lawn Mower Repair —Cutler Bay, FL
Answer phone calls and assist with inquiries. Strong customer service skills with a focus on guest satisfaction. Hotel experience: 1 year (Preferred).
$15 - $18 an hour
Quick Apply
3d
Front Desk Agent
Z Ocean Hotel —Miami Beach, FL
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account…
$18 an hour
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12d
Front Desk Agent
Trump International Beach Resort —Sunny Isles Beach, FL
Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as…
$16 an hour
Quick Apply
REMOTE | Personal Vacation Planner Agent
Carnival Cruise Line —Miramar, FL
Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. As a remote PVP, you'll be the face of Carnival Cruise Line, making…
7h
Reservations Agent
SOUTH BEACH GROUP —Miami Beach, FL
The Reservations Agent is responsible for analyzing all guest and travel agent requirements through telephone and emails and recommend suitable options for all…
$17.50 an hour
Quick Apply
Front Office Agent
Loews Hotels & Co. —Coral Gables, FL
Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. Receive and transmit guest messages.
Estimated: $30K - $37.9K a year
Quick Apply
Guest Experience Agent - 1 Hotel South Beach
1 Hotel South Beach —Miami Beach, FL
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience in a luxury environment.
$22 an hour
17h
Front Desk Agent
Kenilworth Association —Bal Harbour, FL
Greeting residents and their guests. Monitoring exterior doors to the building and maintaining a secure environment for residents and guests.
$15 - $18 an hour
Quick Apply
Front Office Agent
YOTEL/YOTELPAD - Miami —Miami, FL
Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions.
From $16 an hour
Quick Apply
At Your Service Agent (PBX Operator)
JW Marriott Miami Turnberry Resort & Spa —Aventura, FL
The At Your Service Supervisor is responsible for supervising and training the agents (PBX Operator) who provide a general service outlet for guests, by…
$16 - $17 an hour
Quick Apply
PM Hotel Front Desk Supervisor
Residence Inn by Marriott Aventura Mall —Aventura, FL
Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage. Must be able to communicate effectively with guests and co-workers,…
$18 - $19 an hour
Quick Apply
2d

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Front Desk Agent

Marseilles Hotel Miami Beach, FL

Quick Apply

Job Details

Full-time $16 - $17 an hour

Benefits

Commuter assistance
Paid time off
Employee discount

Qualifications

Bilingual
Hospitality
Spanish
Management
Customer service
English
High school diploma or GED
Organizational skills
Front desk
1 year
Communication skills
Hotel experience

Full Job Description

We're hiring Front Desk Agents to join our team at our Beachfront South Beach Hotel.

OPPORTUNITY SUMMARY:

POSITION: Full-time Front Desk Agent at our AWESOME hotels.

SCHEDULE: Must be open to working weekdays, weekends, holidays, and be flexible for a combination of AM (6:45am to 3pm) and PM (2:45pm to 11pm) shifts, as needed.
Please have a COMPLETELY FLEXIBLE SCHEDULE (able to work any day, any shift)

EXPERIENCE / SKILL SUMMARY:

Applicants must be highly customer service oriented, positive, friendly & outgoing.
MUST be organized, responsible and reliable.
Hotel experience preferred is preferred, but NOT required if you have suitable experience in a customer service job.
MUST BE ABLE TO SPEAK AND WRITE ENGLISH AND SPANISH FLUENTLY.
REFERENCES AND BACKGROUND CHECK WILL BE DONE.

Please send a resume and qualifications to the attached address.

Job Type: Full-time

COMPANY SUMMARY:

The Marseilles Hotel is a 111-room hotel in Miami Beach, Florida - on the ocean-side of Collins Avenue between 17th and 18th streets. Rooms at the Marseilles range from traditional standard and oceanfront rooms to family rooms, junior suites, and jacuzzi suites. The Marseilles’ defining features are its art deco architecture, modern décor, and beachfront location. Another key feature is the Backyard – our outdoor oasis that includes the main pool, cabanas and dipping pool, Backyard Bar, and the back lawn with hammocks, sunbeds and yard games.

Our hotel has been family-owned and operated for almost 40 years. The family-based foundation of our company projects to how we run our business. Our focus is on bringing the hospitality experience to new levels, embracing personal connections with guests that they might not have with larger corporate hotels, and treating each guest as a family staying in our home.

We emphasize the importance of learning together and from each other. We embrace creativity and foster the growth of strong teams and individuals. We hold personal integrity, responsibility, honesty, loyalty, and enthusiasm among the most important qualities that our employees come to work with every day.

DETAILED POSITION DESCRIPTION: FRONT DESK AGENT

Our front desk agents are the essential customer-service ambassadors for our business. Agents are among the first and last employees our guests meet during their stays. Strong communication and interpersonal skills are critical for our agents. A strong sense of customer service is required, as our agents spend much of their time interacting with our guests. Agents handle all stages of guest stays, provide important information to guests, fulfill guest requests and help resolve issues.

Beyond the customer service aspect of the position, agents handle a lot of information. The front desk is the hub of all guest activity and daily responsibilities will include interaction with guests and multiple hotel departments, including reservations, housekeeping, engineering, accounting, sales, and management. Attention to detail, organizational skills, and moderate mathematical skills are needed to complete payment processing and bookkeeping responsibilities as well as keep a handle on your personal task lists.

Front desk agents are scheduled for a combination of AM shifts (6:45am to 3pm), PM shifts (2:24pm to 11pm) or occasional mid-shifts (10am to 6pm). A typical day as a hotel front desk agent involves checking in pre-registered guests, selling rooms to walk-in guests, checking guests out of their rooms, using our Property Management System (PMS) to process all reservations and payments/charges, preparing and filing the necessary paperwork, while accommodating requests, questions, and issues. It’s a busy, front-line position and with the right attitude, you’ll find it both rewarding and exciting to be a part of our team.

KEY REQUIREMENTS – Our agents are expected to possess the following skills & qualities:

Fluent in both English and Spanish.
Positive attitude and excellent communication skills, both oral and written.
Strong multitasking skills and capabilities for self-directed task management.
Successful history as a front desk agent or related hospitality/customer service experience.
Punctual and reliable. Flexible schedule with the ability to work AM shifts, PM shifts, weekdays and weekends.
Task-driven, responsible, and highly attentive to detail and quality.
Able to understand and follow written procedures and spoken instructions.
Education: There is no required education beyond a high school diploma for this position, but previous hotel-related experience is strongly preferred.
References: Please have solid professional contacts that we can speak to.

JOB RESPONSIBILITIES:

Greeting all guests arriving at and departing the hotel in a friendly and inviting manner.
Processing guest registrations/check-ins, explaining relevant policies and amenities (Deposit, Resort Fee, etc.)
Calling newly arrived guests in their room to welcome them and ensure their satisfaction with the room.
Processing guest checkouts and payments while collecting feedback about their stay.
Using our hotel Property Management Software (PMS) and front desk systems (Key encoders, etc.)
Maintaining updated information on room availability, reservations, and guest messages. Ensuring all checklists, forms and logs required for your daily tasks are used properly.
Handling cash and credit card payments and following all cash-handling procedures including drawer counts and transfers, shift-end reporting and drops, and counterfeit detection.
Receiving, logging and distributing guest packages.
Renting spaces in our parking lots and issuing parking permits to guests.
Upselling guest rooms and promoting/explaining hotel services and features.
Communicating with supervisors, managers and other departments.
Receiving, documenting and resolving various guest requests and issues to the best of your ability, involving your Supervisor or Manager when necessary.
Coordinating with bellmen on luggage delivery to/from rooms, luggage storage at the front desk, etc.
Maintaining a clean and organized front desk area.
Properly handling lost and found items.
Upholding our security measures to protect our business and guests (e.g. adhering to safety rules, proper handling of master keys and banks, non-disclosure of guest info to unauthorized parties, reporting of dangerous situations/emergencies, confirming identities and authorization when replacing room keys for guests, etc.)
Attending regular staff meetings and training sessions.
Adhering to existing policies and procedures as well as any communicated during your employment.

Note: Policies and procedures are not included in this job description, but will be provided to you upon hiring or as they become relevant to you or your position. Any responsibilities/procedures not mentioned above that are covered in your initial or ongoing training. This position requires repetitive motions, standing, walking, visual and hearing acuity, & lifting up to 30lbs.'
'
This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative

Communication method(s) used:

Email
Phone
In person

Work Location:

One location

This Job Is:

A job for which military experienced candidates are encouraged to apply
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma

Work Remotely

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

Commuter assistance
Employee discount
Paid time off

Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekends as needed

Work setting:

In-person

Pay may depend on skills and/or qualifications

Experience:

Hotel: 1 year (Required)
Customer service: 1 year (Required)

Language:

English (Required)
Spanish (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Quick Apply

Guest Service Agent jobs in Miami, FL

Front Desk Agent

Reservations Agent

Guest Service Agent

Front Desk Agent - FOSSE EXPERIENCE

Reservations Agent

Guest Services Agent

Front Desk Agent - 1 Hotel South Beach

Reservations Agent (Full-Time) l InterContinental Miami Downtown

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

REMOTE | Personal Vacation Planner Agent

Reservations Agent

Front Office Agent

Guest Experience Agent - 1 Hotel South Beach

Front Desk Agent

Front Office Agent

At Your Service Agent (PBX Operator)

PM Hotel Front Desk Supervisor

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