H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to lead your department to exceed sales goals?
We are looking for:
- an associate's degree or 6 months of related experience
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Store Lead Operations / Training:
- May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product
- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
Customer Service / Sales:
- Provides / coaches on superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Merchandises products effectively
Food Safety:
- Slices, packages, labels, rotates, and culls products for poor quality
- Complies with department / Store operating procedures
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Additional Department-Specific Responsibilities / Pre-requisites:
BAKERY:
- Ensures / oversees effective production planning and execution of supporting processes
- Assists in all technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Writes on cakes with icing per personalized customer requests
Stores with more than one Bakery Lead
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
BEAUTY:
- Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
DELI:
- May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
- Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
- Assists with ordering and event order management (EOMs)
- Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
Stores with more than one Deli Lead
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
PRODUCE:
Lead (department)
- Performs lead responsibilities for the department and may serve as backup to Produce Manager
Lead (in-store production)
- Serves as dedicated lead over the in-store production work & Production Partners
- Spends majority of time with processing team engaged in Daily Sequence of Tasks
TEXAS BACKYARD:
- Strong knowledge of nursery field
- Strong knowledge of plant and chemical recommendations
- Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
- Keeps up with current nursery field-related trends
What is your background?
- Minimum age 18 (mandatory)
- Associate's degree (AA), or equivalent from two-year college or technical school; or
- 6+ months of related experience and / or training, or
- Combination of equivalent education / training
- Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Do you have what it takes to be a fit as an H-E-B Department Lead?
- Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or Partners
- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department?
Bakery:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
Beauty / Drugstore / General Merchandise:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions, loud noise, ambient temperatures
- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
- GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
Dairy / Frozen / Grocery:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold conditions, loud noise
- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
Deli:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Entertainment / Nature's Harvest:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs**
- NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs**
Floral:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
Seafood:
- Constantly* reach at waist
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Frequently be exposed to wet and cold
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, loud noise, ambient temperatures
- Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
Showtime:
- Constantly* stand, reach at waist, grasp
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs**
Texas Backyard:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to ambient temperatures
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions and loud noise
- Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
- While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
09-2022
