20 Best Help Desk Analyst jobs (Hiring Now!)

IT Support Analyst
Pursuit Collection —Seward, AK
A valid driver's license and passport is required. A degree in Information Technology or related field, or equivalent experience is required.
$31.25 an hour
IT Operations Analyst
Multi-Color Corporation —Knoxville, TN
Frequently answer telephone and write or use a keyboard to communicate through written means. Provide technical support to the local plant and other sites…
$31 an hour
Quick Apply
Senior Help Desk Analyst
Proteam Solutions Inc. —Columbus, OH
Service Desk analysts answer customer calls, respond to emails, escalate records to Tier 2 analysts and/or service owners, may perform onsite support, and…
$22 - $25 an hour
Quick Apply
10d
Service Desk Analyst
TEKsystems —Livonia, MI
Service desk, Help desk, Customer service, Servicenow, Phone support, Troubleshooting. Service desk,Help desk,Customer service,Servicenow,Phone support…
$17 an hour
3d
Service Desk Analyst II - 3rd Shift
HCTec —Hohenwald, TN
Job Specific Impact -- Decisions generally affect own job or assigned functional area. Foundational Computer Skills -- Frequent use of electronic mail, word…
Estimated: $38.4K - $48.6K a year
Quick Apply
Help Desk Analyst
TEKsystems —New York, NY
Help desk,Service desk,Customer service,Windows 10,Active directory,Microsoft Office,MS Word,Citrix,VPN. Help desk, Service desk, Customer service, Windows 10,…
$22 - $28 an hour
2d
Business Analyst
The Arc Mid-Hudson —Kingston, NY
The ability to communicate with both non-technical end users and with highly technical IT specialists, and serve as the bridge between these groups.
$58,500 - $68,164 a year
Quick Apply
Help Desk Analyst
Keystone Human Services —Harrisburg, PA
Access to a privately maintained and insured vehicle and valid driver’s license. Tracks the progress of assigned Service calls throughout the process, from…
Estimated: $40.9K - $51.8K a year
Technical Support Analyst
Tiger Correctional Services —Jonesboro, AR
Valid driver’s license required. This includes expertly setting up and testing hardware and software during installation and post-installation phases,…
Quick Apply
IT Help Desk Technician
Intellipro Group Inc —New York, NY
Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests. Pay Rate - $29.33/hr*.
$29.33 an hour
Quick Apply
1h
Help Desk Analyst
Jackson Lewis —Boston, MA
The individual will provide telephone support to users and perform desk-side support as needed and directed. The firm is seeking an independent, detail-oriented…
Estimated: $59.9K - $75.8K a year
5d
Business Analyst - FOIA
AINS LLC DBA OPEXUS —Washington, DC
Be prepared to play multiple roles in the implementation of a project. Help desk support experience desired. The ideal candidate will have excellent writing and…
Estimated: $81.4K - $103K a year
Quick Apply
Jr. Business Data Analyst
webfx.com —Harrisburg, PA
On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns.
$45,500 - $48,500 a year
Quick Apply
Applications Analyst II, PACS, Full Time, Hybrid, Benefited, Days, 8hours, 1.0fte
Alameda Health System —Oakland, CA
Preferred Education: Bachelor’s degree in business, information systems, healthcare or other related field. Provides information and feedback to the appropriate…
Estimated: $82.6K - $105K a year
IT Help Desk / Deskside Support Technician
Johnson Service Group Inc. —Knoxville, TN
Respond to telephone calls, e-mails, and problem tickets for personnel requests for technical support. Desktop Support certification such as Microsoft Certified…
$33 - $39 an hour
Quick Apply
5d
Help Desk level tier l
Steinemann Inc. —Bend, OR
Proficiency in help desk support, Windows troubleshooting, and technical support. Taking calls and providing tier 1 support, mostly recording tickets and…
$40,000 - $43,000 a year
Quick Apply
10h
Desktop Analyst II
Sumeru INC —New York, NY
Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests. Must be proficient in PC and MAC.
$29.33 an hour
Quick Apply
1h
IT Support/Desktop Analyst/Help desk
Radiant company —Fremont, CA
Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions. Contacting vendors for different licensed software…
$32 an hour
Quick Apply
2d
ISP Support Technician
TEKsystems —Davenport, IA
Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies. Phone, Email & Web Chat Support.
$15 an hour
8d
Junior Help Desk Analyst
ILLUMEN GROUP INC —Rockville, MD
Support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts. Help Desk or Service Desk support experience.
Estimated: $39.1K - $49.6K a year
Quick Apply
4d

I want to receive the latest job alert for Help Desk Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Analyst

Pursuit Collection - Seward, AK

Apply Now

Job Details

Seasonal | Full-time $31.25 an hour

Qualifications

Hospitality
Computer Science
Windows
Microsoft Office
Information security
Driver's License
Computer networking
IT
Communication skills

Full Job Description

What perks can you expect?:

Competitive perks & wages

/ Access to iconic National Park experiences

/ Fun staff events and parties

/ Industry discounts

/ Training to help your career grow

What will be your daily pursuit?:

The IT Field Support Analyst is a key member of our extremely collaborative information technology team. Our colleagues whom we support count on us for prompt and reliable technology design and support across our locations in Canada, Iceland, and the USA. The IT Field Support Analyst troubleshoots problems promptly and accurately to completion or escalates to the next tier of support. Work is performed with supervision and requires initiative and judgment.

We are looking for someone who can start immediately and work through mid-October based out of Seward, Alaska. Typically, this is an extended seasonal role that starts in March and ends mid-October.

What is the compensation for this role?:

$31.25 per hour

What will you do in this job?:

System Support and Maintenance

Assist with level-2 technical support of all computing, peripheral, network, and system issues via ticketing system. Assist staff with technical support of desktop computers, applications, and related technology.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Work is performed with little supervision and requires initiative and judgment.
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works closely with Service Desk and has accountability to Tier 2-3 staff to determine direction and resolve problems received from clients.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on use of hardware and software
Assist in core infrastructure installation such as pulling cables, terminating network and phone connections, installing racks, racking servers and switches.
Maintain information security by supporting tools on servers to monitor security events and manage desktop.
Assists in documenting and maintaining the IT inventory at each property.
Collaborate with off-site shared services team.
Participate in a 24/7 On-Call rotation schedule.

What skills and experience do you need for this job?:

A degree in Information Technology or related field, or equivalent experience is required.
1-2 years’ experience installing and supporting desktop computers and peripherals (MS Windows and MAC preferred)
A solid foundation in operating systems, hardware components, system integrations and troubleshooting techniques is essential.
A robust knowledge of networking fundamentals is helpful, including understanding protocols, diagnosing network issues, and managing network devices.
Experience working in a hospitality related environment with technologies including Point-of-Sale systems, receipt printers, scanners, etc. is preferred.
Experience working with Microsoft Office 365 and Teams platform.
Ability to author non-trivial documents with both text and graphical elements, and using these documents to keep diverse types of operational teams and staff informed.
Self-starter and thought leader for the infrastructure department and is expected to bring ideas to the table for consideration.
Professional, and able to communicate complex concepts patiently and effectively to audiences with varying skill levels, in person, on the phone, and via email.
Strong commitment to building positive working relationships.
Willingness to work with a geographically dispersed team in a seasonal environment.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Sense of urgency to complete job duties accurately and in a timely manner.
Solid written and verbal communication skills.
Hospitality and service-focused mindset, including the need to work successfully with both internal and external partners.
Keen sense of prioritization and focus to complete tasks.
Must be able to lift and move up to 50 lbs. with help.
A valid driver's license and passport is required.
Up to 15% travel is possible for this role.

What will your work environment be like?:

We wake up every day to greet glaciers, mountain peaks and pristine lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they will share with their friends and families for years to come. It’s all about sharing our amazing destinations.

Closing:

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at BJCtalent@pursuitcollection.com

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

#LI-AH1

Apply Now

Help Desk Analyst jobs

IT Support Analyst

IT Operations Analyst

Senior Help Desk Analyst

Service Desk Analyst

Service Desk Analyst II - 3rd Shift

Help Desk Analyst

Business Analyst

Help Desk Analyst

Technical Support Analyst

IT Help Desk Technician

Help Desk Analyst

Business Analyst - FOIA

Jr. Business Data Analyst

Applications Analyst II, PACS, Full Time, Hybrid, Benefited, Days, 8hours, 1.0fte

IT Help Desk / Deskside Support Technician

Help Desk level tier l

Desktop Analyst II

IT Support/Desktop Analyst/Help desk

ISP Support Technician

Junior Help Desk Analyst

Job Seeker Tools

Employer Tools

Browse

Stay Connected