20 Best member services representative jobs in Chicago, IL (Hiring Now!)

Senior Associate, Member Services
Options Clearing Corporation —Chicago, IL
Supports development of analyses of member performance and works to develop recommendations for improvement. This includes information memos, operations manuals…
Estimated: $65K - $82.2K a year
Gate Service Representative
Remprex, LLC —Hodgkins, IL
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed…
Estimated: $45K - $57K a year
Quick Apply
7d
Clinical Practice Educator
Wellbe Senior Medical —Chicago, IL
Have a valid driver’s license, car insurance, have access to a car and willingness to drive to patient homes/patient location, as well as an active auto…
Estimated: $88.7K - $112K a year
Quick Apply
KM Practice Manager
Sidley Austin LLP —Chicago, IL
The KM Practice Manager will, together with the KM Director, develop best practices, policies and procedures and be responsible for the day-to-day…
Estimated: $78.5K - $99.4K a year
Quality Assurance Representative
Ryan Specialty —Chicago, IL
Evaluates customer interactions, including calls, emails, and other communication channels, to ensure a high standard of service and compliance with company…
$18 - $23 an hour
5d
Associate Principal, Information Governance
Options Clearing Corporation —Chicago, IL
In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements for external organizations…
Estimated: $98.7K - $125K a year
CUSTOMER SERVICE REP (CSR)
STATE FARM INSURANCE —Chicago, IL
Network to develop new prospective insurance customers is a variety of ways. Insurance service can include responding to insurance inquiries regarding insurance…
$18 - $32 an hour
Quick Apply
2h
Member Services Representative
Chicago Teachers Pension Fund —Chicago, IL
Escalate calls as appropriate to managers or subject matter experts. Actively listen to members and ask detailed questions to correctly identify the reason for…
$42,510 - $59,514 a year
Quick Apply
Director of Nursing (DON)
Aperion Care Lakeshore —Chicago, IL
Registered Nurse with current unencumbered state license. SUMMARY: The primary purpose of the Director of Nursing position is to plan, organize, develop and…
Estimated: $100K - $127K a year
Quick Apply
7d
Sales Representative - Trucker's Network
160 Driving Academy —Chicago, IL
Ability to maintain composure in stressful situations. Truckers Network is a division of 160 Driving Academy, the largest CDL training vocational school system…
Estimated: $57.8K - $73.2K a year
Quick Apply
11d
Coordinator, Exhibitions & Meeting Services
American Academy of Dermatology —Rosemont, IL
Provide project coordination of exhibitor services including billing and financial procedures, correspondence related to booth logistics, annual review and…
Estimated: $47.6K - $60.3K a year
Customer Service Representative
Old Town Animal Care Center —Chicago, IL
Proper telephone etiquette and client service excellence. Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization…
$16 - $18 an hour
Quick Apply
2h
Associate Principal, Internal Audit Business & Risk
Options Clearing Corporation —Chicago, IL
This role will support independent assessments of OCC's financial and operational business processes, risk management, and other objectives as needed.
Estimated: $108K - $136K a year
Associate Principal, Third Party Risk Management
Options Clearing Corporation —Chicago, IL
Oversee risk based analysis, such as communication of identified risks to key stakeholders, organizing remediation action plans, and track and monitor…
Estimated: $120K - $153K a year
Director of Nursing (DON) *$10,000 Sign On Bonus!* Chicagoland (Various Locations)
Aperion Care —Illinois
Registered Nurse with current unencumbered state license. SUMMARY: The primary purpose of the Director of Nursing position is to plan, organize, develop and…
Estimated: $92.9K - $118K a year
Quick Apply
Member Engagement Representative ( Full Time )
West Cook YMCA —Oak Park, IL
Ensure a welcoming environment by providing greeting all members, participants, staff, residents, vendors, and guests. Must be 18 years or older.
$18 an hour
Quick Apply
Patient Access Representative
Erie Family Health Center —Chicago, IL
The Patient Access Representative is responsible for answering all Erie’s incoming telephone calls through our main number in an efficient and courteous way, to…
$18 an hour
5d
LPN (Licensed Practical Nurse)
The Admiral At The Lake —Chicago, IL
Reports concerns and/or changes in resident’s physical, psychological and social conditions to R.N. or D.O.N. Identifies issues and develops appropriate, person…
$28 - $32 an hour
Quick Apply
Micro Centers Sr. Manager
Carole Robertson Center for Learning —Chicago, IL
Advances excellence and progress in the field by advocating for high-quality child and family services at the program, community, state, and/or federal levels.
Estimated: $75.5K - $95.6K a year
Quick Apply
Part Time Call Center Customer Service Representative
StorSafe —Skokie, IL
Handle inbound calls, emails, and communications from customers in a timely manner. You will provide outstanding customer service by assisting customers with…
$16 - $18 an hour
Quick Apply

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Senior Associate, Member Services

Options Clearing Corporation - Chicago, IL

Apply Now

Job Details

Full-time Estimated: $65K - $82.2K a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Writing skills
Microsoft Office
3 years
Analysis skills
Bachelor's degree
Business
Communication skills

Full Job Description

What You'll Do:

This role’s primary responsibility is to support a team responsible for maintaining exceptionally high levels of client satisfaction by enhancing the Clearing Member’s experience with clearing their existing and new products. The role must possess a basic understanding of OCC’s products, systems, and processes as well as a broad understanding of the industry as a whole. The role supports the team that provides daily support to members related to operational questions or issues which includes research and analysis of trade and position data. The role is expected to work under guidance with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC. This role is responsible for contributing to the writing of documentation and training of Clearing Members on operational processing, services and system capabilities. The role supports a team that is the main interface between the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production. This role is responsible for ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Support the team maintaining relationships with approximately 15 clients per person, including key clients
Support team members who respond to complex inquiries and resolve problems independently through explanation of facts and details; explain trade processing and clearing, corporate actions, data transmission technical specifications, etc.
Has demonstrated basic understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard and non-standard situations
Support team's ability to effectively interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests
Works with Clearing Member to make sure solution meets their needs
Has a basic understanding of client businesses across numerous OCC memberships
Supports professionals that gather and analyze pertinent information about Clearing Member’s business in order to anticipate the needs of the members and increase the Clearing Member satisfaction
Implements procedures for clients’ visits by leading meetings with senior management at clients’ offices
Supports development of analyses of member performance and works to develop recommendations for improvement
Coordinate activities related to account changes, terminations and business expansions ensuring all activities are performed in accordance with procedures and in a professional timely manner
Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and coordinates resolution with the appropriate department
Maintains and updates Clearing Member information in CRM system and other databases
Analyzes firm data and identifies trends
Leads training sessions to educate clients on new and existing products, services or enhancements; coordinates roll out and training materials. This includes information memos, operations manuals, user guides and in person/online presentations
Acts as an advocate and internal representative for Clearing Members so their product and service needs are communicated internally as necessary ensuring that the Member’s needs are addressed
Performs Masterfile account updates and verification of changes for members
Assists with departmental self- testing and writing of procedures and job aids

Supervisory Responsibilities

None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

[Preferred] Previous options/financial industry background
[Required] Excellent organizational, verbal, communication and writing skills
[Required] Strong analytical, conceptual and problem-solving abilities
[Required] Ability to manage and prioritize assignments and respond to rapidly shifting priorities
[Required] Acts with increasing independence and displays significant business acumen and process knowledge

Technical Skills & Background

[Required] Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word

Certifications

None Required

Education & Training

[Required] Bachelor’s Degree in business
[Required] 3+ years of experience

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about

OCC

, please click

here

OCC is an Equal Opportunity Employer

Apply Now

member services representative jobs in Chicago, IL

Senior Associate, Member Services

Gate Service Representative

Clinical Practice Educator

KM Practice Manager

Quality Assurance Representative

Associate Principal, Information Governance

CUSTOMER SERVICE REP (CSR)

Member Services Representative

Director of Nursing (DON)

Sales Representative - Trucker's Network

Coordinator, Exhibitions & Meeting Services

Customer Service Representative

Associate Principal, Internal Audit Business & Risk

Associate Principal, Third Party Risk Management

Director of Nursing (DON) $10,000 Sign On Bonus! Chicagoland (Various Locations)

Member Engagement Representative ( Full Time )

Patient Access Representative

LPN (Licensed Practical Nurse)

Micro Centers Sr. Manager

Part Time Call Center Customer Service Representative

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