20 Best it support jobs in Lewisville, TX (Hiring Now!)

Service Desk Shift Lead (Afterhours)
Buchanan Technologies —Grapevine, TX
Fielding customer requests and other front-line duties in support of our clients’ needs in a fast, friendly manner and can explain complex technical processes.
$34,944 a year
Quick Apply
IT Support Administrator
Society of Diagnostic Medical Sonography (SDMS) —Plano, TX
Manage VoIP telephone system including working with telephone service providers and vendors. Administer and maintain Windows-based network (e.g. desktops,…
$68,000 - $72,000 a year
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4d
IT Support Specialist
iTecs —Plano, TX
iTECS is looking for an IT Support Specialist who thrives on *diversity in their daily tasks* and possesses the ability to focus on repetitive duties when…
$55,000 - $62,000 a year
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IT Support Specialist- Level 2 Help Desk
SouthernCarlson, Inc. —Carrollton, TX
3 to 5 year's experience in a technical support role with Active Directory, DFS, DNS, DHCP, GPO’s, Windows Desktop Operating Systems.
$26 - $29 an hour
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IT Support Engineer
Velo IT Group —Dallas, TX
Benefits: Comprehensive major medical, dental, vision, 3% retirement matching, Velo-paid certification, and training courses. Work Type:* Full Time, In-Office.
$50,000 - $90,000 a year
IT Support Technician
John G. Mchenry MD —Dallas, TX
Bachelor’s degree in related field. Participate in the planning, design, development and deployment of new application modules and enhancements to existing…
$55,000 - $70,000 a year
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Customer Care and Technical Support Advisor
Anthology, Inc. —Arlington, TX
Ability to take inbound (voice) phone calls in a conversation heavy environment. In a virtual contact center, resolving inbound customer calls and inquiries in…
$13 an hour
5d
IT Support Specialist (MSP)
Bowman Williams —Dallas, TX
Client side server and network support. Project experience with migrations, upgrades and virtualization/consolidation Preferred. 2+ years of IT experience.
$50,000 - $60,000 a year
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10d
IT Field Technician
CashMax —Dallas-Fort Worth, TX
Valid driving license and a good driving record with the ability to make own travel arrangements. Confident with the utilization of multiple tools (drill,…
$18 - $25 an hour
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1d
MSP Senior IT Support Engineer
Quantum IT Group —Frisco, TX
Collaborate with cross-functional teams to identify and address technical issues. Experience with MSP tools, such as N-Central & Connectwise Manage.
$70,000 - $90,000 a year
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4d
IT Systems Specialist
Halff —Richardson, TX
Must have excellent communication skills to troubleshoot and diagnose server/network/voice issues. Basic programming/scripting skills for PowerShell, Python,…
Estimated: $65.6K - $83.1K a year
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7d
IT Support Technician
Wireless CCTV LLC —Richardson, TX
Ensure all customer contact including technical calls, customer queries are logged. Excellent computer hardware and software knowledge and troubleshooting…
$18 - $23 an hour
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4d
IT Specialist
The Fuentes Firm, P.C. —Texas
Degree in Technology or related field (preferred but not required). Experienced in videography, video editing, and presentation creation.
Quick Apply
3d
IT Support Analyst
Harmony Bank —Garland, TX
The IT Support Specialist provides responsive and efficient technical assistance and support to end-users regarding computer hardware, software, and peripherals…
Estimated: $41.2K - $52.2K a year
Quick Apply
Junior Onsite IT Technician
Mentis Group —Dallas, TX
Well-maintained and insured personal automobile… preferably with a trunk and/or secured space for storage a small amount of hardware, tools, etc.
$40,000 - $42,000 a year
Quick Apply
Project Specialist (IT/Accounting/Project Support)
Kubota Tractor Corp —Grapevine, TX
Bachelor’s degree in business management, project management, or related field preferred. Support OpEx and CapEx, IT vendors, RFPs, equipment allocations,…
Estimated: $61.3K - $77.6K a year
Quick Apply
13d
IT Technician II (Fort Worth, Texas)
Intelligent Technical Solutions —Fort Worth, TX
*A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices*. Company-paid training and certification.
$29.62 - $33.32 an hour
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End User Technician
Fidelity TalentSource —Westlake, TX
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Estimated: $42.6K - $53.9K a year
IT Technician
Bell Nunnally —Dallas, TX
Degree in computers or information technology or related field or a minimum of 5 years of related work experience.
Estimated: $45.1K - $57.1K a year
Quick Apply
Help Desk Analyst with Spanish
LTIMindtree —Dallas, TX
Develops and maintains incident management and knowledge management tools, client information systems, and service desk procedures.
$55,000 - $65,000 a year
Quick Apply
6d

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Service Desk Shift Lead (Afterhours)

Buchanan Technologies - Grapevine, TX

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Job Details

Full-time $34,944 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Technical support
Microsoft Office
Analysis skills
Supervising experience
Customer support
1 year
Leadership
Communication skills
Help desk

Full Job Description

Service Desk Shift Lead (Afterhours)

Position Description:

The After-hours Shift Leader is responsible for supporting multiple Service Desk clients and a leveraged group of analysts, supporting them technically, functionally and operationally. The ideal candidate must possess strong interpersonal skills and a good balance of technical leadership abilities; including an understanding of how support services are delivered to multiple clients while meeting internal and client objectives. The After-Hours Support Center Shift Leader will mentor and train team members on technical developments, customer service and serve as a resource for handling advanced technical issues. As a working leader, the After-hours Support Center Shift Leader’s duties will include both front-line and leadership responsibilities. This role will support overnights, weekends, and holidays.

Job Type:

· Full Time

Shift Schedule:

· After-hours shift operates on a 7PM-7AM 12-hr nights schedule, 3-4 Days each week

Essential Duties/Responsibilities:

Fielding customer requests and other front-line duties in support of our clients’ needs in a fast, friendly manner and can explain complex technical processes
Guide and coach team members on technical and service issues to ensure effective resolution
Ensure service level agreements & quality standards are consistently met or exceeded
Provides second tier support, for incident, and problem management to end users on technology issues
Administer technical and procedural documentation in support of client and agent needs
Administer and deliver training content to team members as required
Other duties as needed

Required Skills:

Work in a fast-paced environment, demonstrated ability to meet deadlines and service level agreements
Attention to detail and ability to multi-task talking to customers while performing technical computer work
Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems
Mature, self-motivated, and professional with excellent written and verbal communication skills
Strong problem solving and analytical abilities while working independently
Strong commitment to quality customer service
Regularly demonstrates initiative in supporting the customer outside of expected job assignments
Attention to detail and ability to multi-task talking to customers while performing technical computer work
Ability to follow and improve existing and new processes and procedures
Proficiency and Experience with Microsoft Office products
Ability to manage multiple tasks and priorities
Strong analytic and problem-solving skills
Candidates must also be able to work assigned shifts

Experience/Education:

Previous supervisory experience, preferably in a call center or technical support center environment would be considered an asset

Come Work With Us!About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $34,944.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience level:

1 year

Schedule:

Night shift

Application Question(s):

After-hours shifts operate on a 7PM-7AM, 12-hr nights schedule, or 7AM-7PM 12-Hr Days Schedule. Does this align with your availability?

Experience:

Customer support: 1 year (Preferred)
Team Lead in Help desk: 1 year (Preferred)

Work Location: In person

Quick Apply

it support jobs in Lewisville, TX

Service Desk Shift Lead (Afterhours)

IT Support Administrator

IT Support Specialist

IT Support Specialist- Level 2 Help Desk

IT Support Engineer

IT Support Technician

Customer Care and Technical Support Advisor

IT Support Specialist (MSP)

IT Field Technician

MSP Senior IT Support Engineer

IT Systems Specialist

IT Support Technician

IT Specialist

IT Support Analyst

Junior Onsite IT Technician

Project Specialist (IT/Accounting/Project Support)

IT Technician II (Fort Worth, Texas)

End User Technician

IT Technician

Help Desk Analyst with Spanish

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