20 Best it technician jobs in Lewisville, TX (Hiring Now!)

Client Support Specialist
The Johnson Group for Paycom —Grapevine, TX
Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes. The Client Support Specialist (known internally as…
From $26.45 an hour
3d
IT Support Administrator
Society of Diagnostic Medical Sonography (SDMS) —Plano, TX
Manage VoIP telephone system including working with telephone service providers and vendors. Administer and maintain Windows-based network (e.g. desktops,…
$68,000 - $72,000 a year
Quick Apply
4d
Technical Service Support Specialist
Norman International Inc. —Lewisville, TX
Ability to explain technical concepts to non-technical users clearly and patiently. Strong troubleshooting skills and a solid understanding of mechanical…
$20 - $25 an hour
Quick Apply
4d
IT Field Technician
CashMax —Dallas-Fort Worth, TX
Valid driving license and a good driving record with the ability to make own travel arrangements. Confident with the utilization of multiple tools (drill,…
$18 - $25 an hour
Quick Apply
1d
IT Support Specialist
iTecs —Plano, TX
iTECS is looking for an IT Support Specialist who thrives on *diversity in their daily tasks* and possesses the ability to focus on repetitive duties when…
$55,000 - $62,000 a year
Quick Apply
Computer Repair Technician
OnTrack Staffing —Grapevine, TX
Under minimal supervision, the technician performs electro/mechanical assembly, failure analysis and development of repair process.
$16.00 - $16.50 an hour
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Computer Component Repair Technician
OnTrack Staffing —Grapevine, TX
Minimum of 6 months of experience in computer repair or a related field. Collaborate with other technicians and engineers to develop innovative solutions for…
$16 an hour
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IT Support Technician
John G. Mchenry MD —Dallas, TX
Bachelor’s degree in related field. Participate in the planning, design, development and deployment of new application modules and enhancements to existing…
$55,000 - $70,000 a year
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IT Technician II (Fort Worth, Texas)
Intelligent Technical Solutions —Fort Worth, TX
*A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices*. Company-paid training and certification.
$29.62 - $33.32 an hour
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Computer Repair Technician/Laptop Repair
OnTrack Staffing —Grapevine, TX
A+ Certification Associates Degree in a related field Experience with proper tear down & reassembly of laptops and netbooks. 1st 6:45 am-3:15 Monday-Saturday.
$15 - $17 an hour
Quick Apply
IT Support Technician
Wireless CCTV LLC —Richardson, TX
Ensure all customer contact including technical calls, customer queries are logged. Excellent computer hardware and software knowledge and troubleshooting…
$18 - $23 an hour
Quick Apply
4d
Packaging Machinery Service Repair Parts Help Desk
Ash Automated Packaging Systems Inc —Dallas, TX
Valid driver’s license and clean driving record. We will help train to recognize electrical and mechanical components found on packaging equipment that ASH…
$22 - $28 an hour
Quick Apply
IT Specialist
The Fuentes Firm, P.C. —Texas
Degree in Technology or related field (preferred but not required). Experienced in videography, video editing, and presentation creation.
Quick Apply
3d
IT Support Engineer
Velo IT Group —Dallas, TX
Benefits: Comprehensive major medical, dental, vision, 3% retirement matching, Velo-paid certification, and training courses. Work Type:* Full Time, In-Office.
$50,000 - $90,000 a year
Junior Onsite IT Technician
Mentis Group —Dallas, TX
Well-maintained and insured personal automobile… preferably with a trunk and/or secured space for storage a small amount of hardware, tools, etc.
$40,000 - $42,000 a year
Quick Apply
IT Technician
Bell Nunnally —Dallas, TX
Degree in computers or information technology or related field or a minimum of 5 years of related work experience.
Estimated: $45.1K - $57.1K a year
Quick Apply
Computer Technician
DTX Recycling, Inc. —Richardson, TX
Data entry skills required as Asset Tracking portion of job assignment requires *65% data entry.*. Receive incoming material shipments in accordance with…
$40,000 - $50,000 a year
Quick Apply
MSP Senior IT Support Engineer
Quantum IT Group —Frisco, TX
Collaborate with cross-functional teams to identify and address technical issues. Experience with MSP tools, such as N-Central & Connectwise Manage.
$70,000 - $90,000 a year
Quick Apply
4d
IT Support Analyst
Harmony Bank —Garland, TX
The IT Support Specialist provides responsive and efficient technical assistance and support to end-users regarding computer hardware, software, and peripherals…
Estimated: $41.2K - $52.2K a year
Quick Apply
Service Desk Specialist
Fidelity TalentSource —Westlake, TX
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

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Client Support Specialist

The Johnson Group for Paycom Grapevine, TX

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Job Details

Full-time From $26.45 an hour 3 days ago

Benefits

Employee stock purchase plan
Health insurance
On-site gym
Dental insurance
401(k)
Paid time off
Family leave
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Customer service
Windows
Microsoft Office
Analysis skills
Bachelor's degree
Product management
Organizational skills
Computer skills
Pivot tables
Communication skills

Full Job Description

The Client Support Specialist (known internally as "Paycom Specialist") is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a return on their investment by providing guidance to clients in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.

RESPONSIBILITIES

Manage and build relationships with assigned book of long-term clients via phone and e-mail
Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs
Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand
Provide proactive service and consultation to maximize client employee usage and overall system utilization
Contribute to client retention and satisfaction through timely follow-up and completion of issues
Determine appropriate resources necessary for each client inquiry and issue resolution
Communicates information to assigned book of long-term clients that requires some explanation or interpretation
Receives instruction, guidance and direction from more senior level specialists
Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate
Ensure payrolls for all assigned accounts are processed with 100% accuracy
Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients
Provide system feedback to product management on behalf of clients

Shift Options:

8am - 5pm

Education/Certification:

Bachelor’s Degree

PREFERRED QUALIFICATIONS

Experience:

Stable work history
Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision
Basic professional customer service experience
Knowledge of basic auditing and reconciliation
Experience as a user of the Paycom system
Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.

Skills/Abilities:

Technically savvy with the ability to instruct clients on the use of Paycom products
Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes.
Strong relationship building ability
Professional communication through phone, email, and in person
Strong listening skills and ability to apply empathy.
Computer skills in Windows and MS office and the ability to easily learn new applications.
Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
Adapt and thrive in a fast-paced, changing environment
Self-motivated to complete assigned tasks and projects on time
Ability to maintain organization of multiple tasks and projects
Strong attention to detail
Ability to maintain professional communication during all client interactions
Perpetual learner
Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.

COMPETENCIES

Customer Focus: Builds strong customer relationships and delivers customer-centric solutions
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations
Ensures Accountability: Holds self and others accountable to meet commitments

PERKS AND BENEFITS
At Paycom, we offer unique perks and benefits that support you in all areas of your life. Here’s what you can expect as you pursue a career with Paycom:

$1-per-pay-period individual health insurance coverage for employees
paid vacation, sick, holiday and personal days to encourage you to accomplish your goals outside work
paid family leave programs to ensure you have time off when you need it most
$4 catered lunches for our corporate offices
generous 401(k) with matching and an employee stock purchase program to help you build wealth for the future
a companywide roundtable discussion series called Better Conversations to support honest workplace dialogue and advance our diversity, equity and inclusion strategy
11 employee resource groups
award-winning learning and development programs to enable your long-term career growth
and more!

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc

Job Type: Full-time

Pay: From $26.45 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-site gym
Paid time off
Vision insurance

Ability to Relocate:

Grapevine, TX 76051: Relocate before starting work (Required)

Work Location: In person

Apply Now

it technician jobs in Lewisville, TX

Client Support Specialist

IT Support Administrator

Technical Service Support Specialist

IT Field Technician

IT Support Specialist

Computer Repair Technician

Computer Component Repair Technician

IT Support Technician

IT Technician II (Fort Worth, Texas)

Computer Repair Technician/Laptop Repair

IT Support Technician

Packaging Machinery Service Repair Parts Help Desk

IT Specialist

IT Support Engineer

Junior Onsite IT Technician

IT Technician

Computer Technician

MSP Senior IT Support Engineer

IT Support Analyst

Service Desk Specialist

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