20 Best It Support jobs (Hiring Now!)

Help Desk Support Specialist II (Remote/In-Office - Hybrid)
Performant Financial Corporation —Plantation, FL
Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering…
$24 - $26 an hour
1h
Technical Support
HTC Global Services —Binghamton, NY
This entry-level position offers hands-on training, making it perfect for anyone with a knack for technology who learns quickly. Expected hours: 40 per week.
From $15 an hour
Quick Apply
3d
Desktop Support Specialist – Fort Novosel, AL
GC&E Systems Group —Fort Novosel, AL
Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those…
Estimated: $44.2K - $56K a year
2d
IT Support Specialist
Netessentials —Wichita Falls, TX
>Experience with remote tools to perform remote diagnostics and troubleshooting of systems. >Ability to demonstrate experience with installation, configuration,…
$45,000 - $65,000 a year
Quick Apply
IT Support Specialist
Ths National Llc —Apex, NC
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
9d
System Support Specialist
Datroo Technologies —Abilene, TX
Datroo Technologies is also looking for applicants to Offer technical support for PC, basic server, network support and phones, specifically focused on…
$35,000 - $45,000 a year
Quick Apply
Help Desk Support Technician
HCLTech —Wilmington, DE
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up…
$26 - $28 an hour
Quick Apply
Help Desk I
Lanakila Pacific —Honolulu, HI
Valid driver's license and clean driver's abstract. O Experience with ticketing systems and remote support tools is a plus.
$18 - $22 an hour
Quick Apply
5d
IT Support Specialist
SJE —Detroit Lakes, MN
As our *IT Support Specialist, *you will help the Information Technology Team by assisting our internal employees with IT Helpdesk support calls to prevent and…
Estimated: $41.1K - $52K a year
Quick Apply
IT Support Specialist
Austgen Electric, Inc. —Griffith, IN
2+ years of experience in related field. Maintain software and network components, whether physical, virtual, logical or cloud-based.
$28 - $46 an hour
Quick Apply
Technical Support Specialist I (CNC Machinery) & Employee Owner WANTED!!
TORMACH, INC —Madison, WI
Familiarity with providing technical support via telephone, email, or video call. Ability to troubleshoot electrical and mechanical issues in CNC equipment.
$65,000 - $75,000 a year
Quick Apply
IT Support Specialist
IT Solution Services —Monaca, PA
Deliver top-notch technical support to end-users, addressing a variety of basic IT issues. Collaborate closely with team members to efficiently tackle technical…
$21.74 - $26.18 an hour
Quick Apply
4h
Helpdesk Analyst
One Community Bank —Adams, WI
As a Helpdesk Analyst, you will have the chance to use your technical expertise to assist your colleagues with their technical issues and inquiries.
Estimated: $46.5K - $58.9K a year
Quick Apply
7d
Tier 2 Technical Support
ProSearch —Belgrade Lakes, ME
Experience with endpoint management tools (SentinelOne / Intune). Develop image deployment and automation strategies. Proficiency in Windows/Desktop support.
$30 - $40 an hour
Quick Apply
Systems Support Engineer / IT Administrator
Maddox Industrial Transformer —Moscow, ID
You enjoy and are good at interacting with people and solving technical problems. You have a strong technical background. Smoke-free, drug-free workplace.
$75,000 - $90,000 a year
Quick Apply
IT Support Specialist
John Henry's Plumbing and Heating —Lincoln, NE
Valid driver’s license with a clean DMV record; maintain a good driving record in compliance with John Henry’s requirements. IT support: 1 year (Preferred).
Estimated: $36K - $45.5K a year
Quick Apply
3d
Service Desk Analyst
Universal Technical Institute —Phoenix, AZ
Provides end-user support of iPhone and other Smart phones, including activation, and troubleshooting requests. 401K, Paid Holidays, Paid Time Off.
$20 - $23 an hour
10d
IT Support Specialist
LOWELL COMMUNITY HEALTH CENTER —Lowell, MA
A Microsoft Certified Technology Specialist (MCTS) certification, CompTIA A+ or CompTIA Network+ certification is a plus.
Estimated: $59K - $74.8K a year
Quick Apply
5d
Technical Support
Nuvera —New Ulm, MN
Provide technical assistance and support for voice, video, and broadband customers. Technical Support is a work-from-home position that provides technical…
Estimated: $37.6K - $47.6K a year
Quick Apply
IT Network Technician
Rouses Enterprises LLC —Schriever, LA
The primary purpose of this position is to provide corporate office support to Rouse’s that includes but is not limited to; project/request implementation,…
$16 - $30 an hour
Quick Apply
1h

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Help Desk Support Specialist II (Remote/In-Office - Hybrid)

Performant Financial Corporation - Plantation, FL

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Job Details

Full-time $24 - $26 an hour 1 hour ago

Benefits

Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Life insurance

Qualifications

Software troubleshooting
Customer service
UNIX
High school diploma or GED
Computer skills
Associate's degree
2 years
Communication skills

Full Job Description

ABOUT PERFORMANT:

At Performant, we’re focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most – quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture – then Performant is the place for you!

ABOUT THE OPPORTUNITY:

Hiring Range: $24- $26/Hour

The Help Desk Support Specialist II is responsible for working incoming requests via the Help Desk mail queue, direct support via the phone, and our self-service ticketing system. You will initiate tickets and serve as the first line support to resolve computer issues, system access problems, and application support. Technician will be expected to exhibit strong troubleshooting techniques while striving to maintain a high level of customer satisfaction.

Hybrid: Candidates will work REMOTELY, but will also occasionally work "in-office" (office located in Plantation, FL) on an as-needed basis.

Recruiting Location: Candidates will be recruited primarily from the following Florida Counties: Broward County, Palm Beach, and Miami-Dade counties.

Key Responsibilities

Responds to incoming phone, email or web reported technical issues from internal and external users related to application, network, infrastructure or hardware.
Provides support to local and remote employees and external clients for a suite of proprietary and custom software applications.
Identifies severity and impact and documents details in the Help Desk call tracking system.
Diagnoses, troubleshoots and attempts to resolve issues within identified service level agreements.
Performs system monitoring to ensure service level agreements are met and alerts appropriate IT staff and management of any downtime or missed SLAs.
Works in partnership with all IT teams to find solutions, and/or escalates issues to appropriate IT groups for resolution.
Communicates status and updates to end users in a timely and consistent manner.
Proactively identifies and recommends enhancements to the overall IT infrastructure.

Sets priorities for open issues and escalate issues to the correct department for resolution.
Follows through with closure of user issues.
Learns new and existing hardware and software products.
Recreates problems locally using varying combinations of hardware and software.
Creates and documents workarounds.
Performs basic printer support & troubleshooting.
Performs basic network connectivity troubleshooting.
Performs software installation processes.
Escalates non-standard issues to higher level staff or management.
Provides support for multiple operating systems (Microsoft, MAC, and Unix)
Assists in User Acceptance Testing on new releases.
Occasionally assists the onsite desktop support team by providing support including but not limited to physical moves, swapping out faulty equipment/phones and setting up new hires.
May require limited travel offsite.
Performs additional support duties as required and assigned.

Knowledge, Skills and Abilities Needed

Understanding of Database technologies desired.
Ability to anticipate problems and recommend departmental level changes and/or enhancements.
Demonstrated excellent verbal and written communication skills.
Demonstrated strong customer service and analytic skills.
Demonstrated ability to think through sets of complex problems, create and implement appropriate solutions.
Proven ability to establish and maintain effective professional working relationships.
Ability to think and work independently.
Ability to adapt and learn in a fast paced, changing environment.

Required and Preferred Qualifications

2+ years specific experience in applications and computer troubleshooting support and/or 2+ years of customer service experience in a 24/7 technical/production environment.
Prior experience in using ticket-tracking applications.
High school diploma or equivalent.
Two-year degree or an equivalent level of advanced competence obtained through experience, education and/or training, preferred.

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee’s responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.
Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).
Regularly sit/stand 8 or more hours per day.
Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.
Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.
Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.
Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant’s Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED

Apply Now

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