20 Best customer service representative jobs in Tempe, AZ (Hiring Now!)

Workforce Management Analyst II
USAA —Phoenix, AZ
Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.
2h
Customer Service Representative
IntouchCX —Mesa, AZ
Our *Customer Service Representatives* are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s…
From $18 an hour
Customer Service - East Mesa
Accurate Placement —Mesa, AZ
Must have a valid Arizona driver's license. Oversee road test for earning a driver's license. Oversee Parking Test for earning a driver's license.
From $16.04 an hour
Quick Apply
Full Time Customer Service Representative
Acquevo —Tempe, AZ
One-year experience working in retail, customer service, sales, or similar field. Reliable transportation to travel up to 40 miles to our retail partners and…
$650 - $1,050 a week
Quick Apply
19h
Customer Care Representative
Realtor.com Careers —Scottsdale, AZ
Answers incoming customer calls regarding billing issues, product problems, service questions and general customer inquiries. Are you a customer care expert?
$19.50 an hour
Quick Apply
14d
HR Services Representative
ASML —Chandler, AZ
Supporting customers on the HR portal and relevant online tools in completing transactions. Safeguarding own knowledge & skills and updating knowledge database.
Estimated: $54K - $68.4K a year
Customer Service Representative - Dispatcher
North Valley Mechanical —Phoenix, AZ
Commission pay for booking calls, selling memberships, etc. Previous experience in customer service or a related field is preferred.
$18 - $20 an hour
Quick Apply
Wireless Customer Service Representative
DISH Network —Chandler, AZ
The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Chandler facility and will be amongst the first to…
From $15.50 an hour
Communication Center Operator
ARIZONA VETERAN SECURITY LLC —Glendale, AZ
1 year experience as a licensed unarmed security officer. Work in a calm, polite and professional manner. We give preference to Veterans and their families;…
$17 an hour
Quick Apply
Inbound Customer Service Representative
IntouchCX —Phoenix, AZ
Our *Full-Time Inbound Customer Service Representatives* are passionate about delighting customers by making every interaction an unforgettable experience -…
From $18 an hour
Customer Service Representative
Avflight —Mesa, AZ
Must have valid Driver's license. Must be comfortable learning how to answer multi-line phone system, email, filing, faxing, and computer skills including…
Estimated: $27.8K - $35.2K a year
Quick Apply
9d
Customer Service Representative (Entry Level)
Protex The PT Xperts, LLC —Tempe, AZ
Dispatchers play a vital role in our company, they work closely with Home Building Superintendents, construction trades and internal staff by receiving their…
From $15 an hour
Quick Apply
Escalations / Customer Support-OVERNIGHT
Cruise America, Inc. —Mesa, AZ
Answer inbound customer support calls. Assistance can range from simple troubleshooting to serious situations such as accidents, vehicle breakdowns, etc. and…
From $23 an hour
Quick Apply
3h
Entry Level Customer Service Representative
Amplify Insights —Scottsdale, AZ
Uses proper telephone, chat, email and social etiquette. Resolving customer complaints or referring complaints to the manager for resolution.
$55,000 - $65,000 a year
Quick Apply
6d
Employee Benefit Client Manager
AIA, Alera Group —Scottsdale, AZ
This position works closely with BCG Benefit Consultants to develop and implement overall benefit strategy and recommendations.
$75,000 - $85,000 a year
Quick Apply
Escalations / Customer Support
Cruise America, Inc. —Mesa, AZ
Answer inbound customer support calls. Assistance can range from simple troubleshooting to serious situations such as accidents, vehicle breakdowns, etc. and…
$22 an hour
Quick Apply
3h
Work at Home Customer Service Representative
IntouchCX —Mesa, AZ
Our *Work from Home Customer Service Representatives* are passionate about delighting customers by making every interaction an unforgettable experience -…
$15 - $16 an hour
Customer Support Specialist
Summit Hydraulics —Phoenix, AZ
Associate's or Bachelor's degree in a technical field, such as engineering or mechanics, or equivalent experience.
$40,000 - $55,000 a year
Quick Apply
Customer Service Representative
National Construction Rentals —Phoenix, AZ
Job Summary**: *Take customer calls, prepare bids, verify information, enter work ticket, schedule order, process credit applications, and make customer survey,…
$50,000 - $55,000 a year
Quick Apply
CSR - Customer Service Representative
Tucker Hill Air, Plumbing & Electric —Tempe, AZ
This role will involve handling inbound inquiries, scheduling appointments, and ensuring that our clients' needs are met efficiently and professionally.
$20 an hour
Quick Apply
1d

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Workforce Management Analyst II

USAA - Phoenix, AZ

Apply Now

Job Details

2 hours ago

Benefits

Continuing education credits
Health insurance
Dental insurance
Paid time off
Adoption assistance
Vision insurance
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Military
Microsoft Office
Bachelor's degree
Workforce management
2 years
Communication skills

Full Job Description

Why USAA? Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
The Opportunity

As a dedicated Workforce Management Analyst II, you will be responsible for creating and maintaining Bank phone representatives schedules. You will also own the skilling strategy for your lines of business.
Responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:
Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand.

Responsible for proactively identifying contact or claims center scheduling gaps utilizing business and strategic supplier data. Provides insights and recommendations on process improvements based on data insights.

Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

Maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.

Participates in workforce strategy projects; engages appropriate areas within Call Center Solutions or Claims Workforce Management to review and validate strategies.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

2 years of experience in workforce management planning within a contact or claims center environment.

Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.

Working experience with workforce management tools and/or software such as NICE IEX.

Relationship skills, verbal and written communication and ability to identify root cause / solutions.

Proficient in Microsoft Office software tools to include Word, Excel, PowerPoint.

What sets you apart:
Experience with creating schedules in NICE IEX

Experience with Cisco Call Routing system including background configuration of call routine

US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890 - $87,600.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

customer service representative jobs in Tempe, AZ

Workforce Management Analyst II

Customer Service Representative

Customer Service - East Mesa

Full Time Customer Service Representative

Customer Care Representative

HR Services Representative

Customer Service Representative - Dispatcher

Wireless Customer Service Representative

Communication Center Operator

Inbound Customer Service Representative

Customer Service Representative

Customer Service Representative (Entry Level)

Escalations / Customer Support-OVERNIGHT

Entry Level Customer Service Representative

Employee Benefit Client Manager

Escalations / Customer Support

Work at Home Customer Service Representative

Customer Support Specialist

Customer Service Representative

CSR - Customer Service Representative

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