20 Best Customer Service Representative jobs in Kannapolis, NC (Hiring Now!)

Patient Access Specialist
Charlotte Eye Ear Nose And Throat Associates Pa —Charlotte, NC
As a Patient Access Specialist in the call center, you will answer an average of 115 - 125 incoming calls per day to address patient needs such as scheduling,…
Estimated: $33.8K - $42.8K a year
Support Operator - Associate
Atrium Health —Concord, NC
Responds to incoming calls, emergency codes/alarms, and pages and contacts the appropriate personnel as indicated by the situation.
Estimated: $31.8K - $40.2K a year
12h
Bilingual Customer Service Advocate
PCR Staffing Inc. —Concord, NC
*Call Handling:* Answer an average of fifty incoming calls from IBOs per day. This role is responsible for supporting IBOs in accordance with company policies,…
$17.50 - $18.00 an hour
Quick Apply
8d
Product Support Representative-PSR
Linder Industrial Machinery Company —Concord, NC
Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience.
Quick Apply
1d
Customer Service Representative
PCJ Financial Services LLC —Charlotte, NC
Familiarity with technical accounting principles and SOX (Sarbanes-Oxley Act) compliance is beneficial. Strong analytical skills with the ability to perform…
$60,000 - $70,000 a year
Quick Apply
Customer Service Representative
State Farm Agency - Concord, NC —Concord, NC
Property Casualty license (must be able to obtain). Life and Health license (must be able to obtain). Answer phones and greet clients.
$36,000 - $60,000 a year
Quick Apply
Customer Service Associate
WALGREENS —Kannapolis, NC
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and…
$15.00 - $17.50 an hour
10h
Member & Recipient Svcs Representative (x-x)
Vaya Health —North Carolina
Bachelor’s degree in a Human Services field and two (2) years of experience working with adults or children with serious psychiatric, chemical dependence or…
$51,435.30 - $74,581.19 a year
Customer Service Representative
The Jones Agency - Allstate —Charlotte, NC
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy…
From $18 an hour
Quick Apply
Bi-Lingual Spanish Customer Service Representative
Cognizant —Charlotte, NC
This position receives and responds to inbound calls inquiries and communications from customers, marketing associates, and other customer representatives.
$15.50 an hour
2d
Customer Service Intake Specialist
Distribution Warehouse —Charlotte, NC
Perform data entry and maintain accurate customer records. Proficient in data entry and navigating computer systems. Pay: $16.55 - $18.45 per hour.
$16.55 - $18.45 an hour
Quick Apply
2d
Customer Service/Sales Representative
Martin Insurance Group —Kannapolis, NC
This position would require the property and casualty licenses with experience in an independent insurance agency. $40,000 - $70,000 a year.
$40,000 - $60,000 a year
Quick Apply
4d
Customer Service Coordinator
Amerit Fleet Solutions —Charlotte, NC
Inform rental customer the state of the units. Create repair orders from company fleet drivers' reports and/or from external customer contacts.
Estimated: $40.8K - $51.6K a year
5h
Customer Service Representative
Carolina Precision Technologies, LLC —Mooresville, NC
Conducts sales calls to customers in person, via phone, or web-meeting. Work with Sales Organization to develop potential new customers.
Estimated: $51.5K - $65.2K a year
Quick Apply
8d
Guest Services Representative
Novant Health —Charlotte, NC
Licensure/Certification: Valid state drivers license for facilities where Valet assistance may be needed, required.
Estimated: $34.2K - $43.3K a year
12h
Customer Service Representative
Galvan Industries, Inc —Harrisburg, NC
Strong customer service skills including the ability to always remain professional. Strong organizational skills and ability to multitask.
Estimated: $32.1K - $40.7K a year
Quick Apply
Customer Success Specialist - Robotics & Mechatronics
Lucid Bots Inc —Charlotte, NC
Monitor customer satisfaction levels and implement strategies for continuous improvement. Collaborate with cross-functional teams to deliver solutions that meet…
$60,000 - $75,000 a year
Quick Apply
9h
Customer Service/Inside Sales
Gourmet Foods International —Concord, NC
Answer telephone calls direct calls to appropriate contact or assist the incoming sales call. Assist account managers with collections and credit issues.
Estimated: $35.3K - $44.7K a year
Quick Apply
11d
Customer Service Representative - Utility (Hybrid)
Wesco —Charlotte, NC
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. 2-4 years of relevant experience.
Estimated: $34.8K - $44.1K a year
1d
Customer Service Representative - Greenock Farm Veterinary Hospital
Associated Veterinary Partners —Midland, NC
Ensure a clean, organized, and welcoming reception area. Process payments and manage billing procedures. Educate clients on pet health and wellness, including…
Estimated: $32.5K - $41.1K a year
Quick Apply

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Patient Access Specialist

Charlotte Eye Ear Nose And Throat Associates Pa - Charlotte, NC

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Job Details

Full-time Estimated: $33.8K - $42.8K a year

Benefits

Work from home

Qualifications

Customer service
Triage
High school diploma or GED
Epic
Under 1 year

Full Job Description

Primary Objective

The Patient Access Specialist provides exceptional customer service to CEENTA patients and referring providers through effective telephonic and virtual communication.

Essential Functions

The essential functions for the position include:

Collect, enter, and verify patient demographic and insurance information in the electronic health records (EHR) system
Schedule/Reschedule/Cancel patient appointments in the EHR system
Act as a liaison between patients and CEENTA providers by documenting and appropriately routing patient triage requests in the EHR system
Address patient issues and complaints directly or forward the matter to the appropriate Practice Manager or Compliance Officer
Operate a multi-line telephone system
Collect patient pre-payments and balances
Demonstrate predictable, reliable, and prompt attendance
Demonstrate compliance with the Employer’s policies and procedures, including work rules and emergency action plans
Ability to handle a stressful environment
Ability to work as a team and effectively communicate in a respectful manner with co-workers and patients
Ability to learn quickly, focus, and give attention to detail.
Position will be eligible to work from home after successful completion of six months on site and meeting required productivity metrics

Core Competencies

Customer Service The Patient Access Specialist is often the first contact a patient has with CEENTA and must therefore demonstrate exemplary customer service to ensure a positive patient experience. This includes engaging patients, being receptive and responsive to their needs, and appropriately addressing any patient questions or concerns.
Effective Communication The Patient Access Specialist must communicate effectively and respectfully with patients and clinic staff in person, via phone, via email, and via EHR system messaging. They should be able to listen effectively and express themselves in a clear and articulate manner.
Information Collection & Management The Patient Access Specialist must be able to collect, organize, and monitor data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
Multi-Tasking & Adaptability The Patient Access Specialist must be able to multi-task and adjust their approach to meet changing demands and stressful situations while simultaneously addressing patient needs.
Personal & Professional Ethics The Patient Access Specialist must have integrity and honesty. Adherence to professional ethics as delineated by CEENTA and federal regulations (e.g. HIPAA) is required.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

Supervisory Responsibilities

The Patient Access Specialist reports to the Manager, Patient Access.

This position has no supervisory responsibilities.

Education and Experience

High school diploma or equivalent required. Minimum of one year related work history and Epic EHR experience preferred.

Work Environment

The Patient Access Specialist functions in a corporate call center. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The call center can be loud and distracting at times, so the ability to focus and stay on task is of paramount importance.

Position Type and Expected Hours of Work

This is a full-time position with hours dependent upon call volume, Mondays-Fridays.

Physical and Mental Requirements

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a largely sedentary role in which the employee is regularly required to sit, talk, or hear.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

As a Patient Access Specialist in the call center, you will answer an average of 115 - 125 incoming calls per day to address patient needs such as scheduling, rescheduling, or canceling appointments, relaying messages to providers and their staff, and answering general patient questions. Generally, the Patient Access Specialist is the first point of contact for patients of CEENTA, so it is imperative that they greet each caller with a pleasant tone and polite disposition.

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Customer Service Representative jobs in Kannapolis, NC

Patient Access Specialist

Support Operator - Associate

Bilingual Customer Service Advocate

Product Support Representative-PSR

Customer Service Representative

Customer Service Representative

Customer Service Associate

Member & Recipient Svcs Representative (x-x)

Customer Service Representative

Bi-Lingual Spanish Customer Service Representative

Customer Service Intake Specialist

Customer Service/Sales Representative

Customer Service Coordinator

Customer Service Representative

Guest Services Representative

Customer Service Representative

Customer Success Specialist - Robotics & Mechatronics

Customer Service/Inside Sales

Customer Service Representative - Utility (Hybrid)

Customer Service Representative - Greenock Farm Veterinary Hospital

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