20 Best Help Desk Analyst jobs (Hiring Now!)

Senior Service Desk Analyst
Favorite Healthcare Staffing —Overland Park, KS
Deliver a first-class user experience via face-to-face, telephone and digital collaboration applications. Degree in information systems or another relatable…
$65,000 a year
Quick Apply
Help Desk Analyst
Cook Systems —Memphis, TN
Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware. Experience with Windows 11 a plus.
Estimated: $44.9K - $56.9K a year
Quick Apply
17h
Help Desk Analyst
HANKER SYSTEMS PRIVATE LIMITE —Columbus, OH
Help desk or call center technical Support. Help desk: 1 year (Preferred). High school diploma or GED required. Ability to type 40+ WPM.
$18 an hour
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2h
Help Desk Technician
HCLTech —Chattanooga, TN
As a Help Desk Technician *you will be responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary…
$37,000 a year
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2h
IT Help Desk
Schoening Tech Group —Mason, OH
Required to answer technical support calls, via the Technology Team technical support line – assisting all NACC users with technical hardware, software and…
$18.50 an hour
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1d
Service Desk Analyst
TeamBradley, Inc —Addison, IL
Processing incidents and service requests via the Self-Service Portal, email, or telephone. Applying enterprise service desk standards for prioritization and…
$60,000 - $65,000 a year
Quick Apply
Business Analyst
The Arc Mid-Hudson —Kingston, NY
The ability to communicate with both non-technical end users and with highly technical IT specialists, and serve as the bridge between these groups.
$58,500 - $68,164 a year
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Help desk Call center Analyst-Ohio Candidate only
American business solutions inc —Columbus, OH
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
$18 - $19 an hour
Quick Apply
1h
Enterprise Business Analyst
Goodwill Corporate Office (25th Ave & Peoria) —Phoenix, AZ
Creates comprehensive requirements documents, including wireframes, current state, and future state process flows to facilitate configuration or development,…
Estimated: $93K - $118K a year
Field Services - IT Technician
Wise Snacks —Berwick, PA
Bachelor's Degree in Information Science or related field. Manage and monitor landline, cell, PBX systems support, services, and maintenance as well as expense…
Estimated: $60.1K - $76K a year
Quick Apply
1d
IT Support Analyst II
Dennis Uniform —Fort Worth, TX
High school diploma or equivalent required; Bachelor's degree in Information Technology or related field preferred. Help desk: 1 year (Preferred).
From $65,000 a year
Quick Apply
5d
Service Desk Support Analyst (IT Support Tech)
Path Engineering —Three Oaks, MI
Bachelor's degree in technology or computer science, or minimum 3 years equivalent work experience. You'll also be responsible for Active Directory and Azure…
Estimated: $56.8K - $71.9K a year
Quick Apply
Application Support Analyst (HYBRID)
Arch Staffing & Consulting —Glendale, AZ
Please note:* This is NOT a desktop/help desk/service desk, or systems administrator role. Bachelor's Degree in Computer Science, Management Information Systems…
$73,000 - $100,000 a year
Quick Apply
Help Desk Analyst
Founders 3 Real Estate Services —Milwaukee, WI
Provide technical assistance and support for incoming queries and issues. Troubleshoot and resolve technical issues related to computer systems, software, and…
$23 - $25 an hour
Quick Apply
1d
Service Desk Analyst with ServiceNow Experience - OHIO ONLY
Polygon Solutions —Columbus, OH
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
$17 - $22 an hour
Quick Apply
1h
IT Support Technician
Cooperative Agricultural Support Services Authority —Turlock, CA
We are seeking an enthusiastic IT Support Technician to provide technical assistance to various offices and those in the field. Help desk: 3 years (Required).
$45,000 - $55,000 a year
Quick Apply
8d
IT Help Desk Analyst
American business solutions inc —Harrisburg, PA
Technical knowledge in workstation deployments and installation. Performs physical installation of IT equipment. Performs hardware and software diagnostics.
Estimated: $38.1K - $48.2K a year
Quick Apply
1d
Help Desk Technician
Trace3 —Minneapolis, MN
Respond to help desk inquiries and provide technical support to end-users. Proven experience in a help desk or technical support role.
$21.39 - $37.00 an hour
Quick Apply
20h
Associate IT Analyst - 2405IL
Common Goal Systems Inc. —Des Plaines, IL
BA / BS or equivalent (quantitative or technical degree a plus). Comfortable learning and using various software tools. Experience in education a plus.
$50,000 - $65,000 a year
Quick Apply
Remote SAP Analyst (MM ABAP)
MKS2 Technologies —Washington, DC
10 or more years of technical experience providing software engineering planning design analysis and developing complex software models and applications across…
Estimated: $143K - $181K a year
Quick Apply
7d

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Senior Service Desk Analyst

Favorite Healthcare Staffing - Overland Park, KS

Quick Apply

Job Details

Full-time $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Software troubleshooting
MCP
Customer service
Windows
Analysis skills
CompTIA Network+
Mac OS
ServiceNow
2 years
Communication skills
CompTIA A+
Help desk

Full Job Description

The Senior Service Desk Analyst will follow ITIL best practices and processes to delivery exemplary services to our customer via both verbal and non-verbal communications. They will take full ownership of incidents and requests received from customers. Demonstrating exemplary communication skills providing clear expectations in an open, honest, respectful and fair manner. The Senior Service Desk Analyst role is within the Service Desk and part of the wider Delivery Services team in Favorite Healthcare Staffing Technology & Transformation division.

Job Responsibilities:

Follow incident management processes and procedures and ITIL best practices in the lifecycle of an incident. Executes strong analytical skills coupled with systematic checks to rapidly identify and resolve incidents to minimize impact to our customers.
Assist in the identification, information gathering and utilization of root cause analysis techniques for problem tickets.
Fulfill request tickets that have either been assigned directly to you, received directly from customer interactions, or picked up from the unassigned queue. Provide a first-class service completing requests to high standard, within SLA, updating the ticket and keeping the customer informed.
Take full ownership for project tasks assigned to you. Keep both your line manager and project manager regularly updated on progress and any scheduled commitments to tasks that may impact project tasks, requests and/or incidents. Delivery of agreed tasks within time and scope.
Maintain an awareness of scheduled changes and how these changes will impact customers. Keeping the change owner aware of any unanticipated impacts to customers to enable swift remediation and minimize impact to others.
Document and maintain standard processes and procedures. Updating knowledge base articles.
Deliver a first-class user experience via face-to-face, telephone and digital collaboration applications. Dedicated to providing customer service and managing relationships.
Follow asset management processes and procedures in the lifecycle of an asset. Ensuring asset details correctly reflect the status of said asset. Changing asset details/status as appropriate when handling assets.
Potential to travel to other offices to provide support.
Support cover required during core business hours across defined shifts
Out of hours support is a requirement in this role, as is the need to provide operational support during weekends when business needs require this.
Completion of any ad-hoc tasks that may be assigned from time to time.

Experience and/or Qualifications:

Degree in information systems or another relatable field
Excellent customer service skills
Excellent verbal and written communication skills
Proven 2nd line support/troubleshooting skills
Demonstrated awareness of MS Office365 support
Knowledge and experience of supporting MS Teams
Knowledge of Microsoft O/S support
Experience of Mac OS support
ServiceNow or similar ITSM Ticketing System
IT Hardware (computer, monitor, scanner, printer)
Computer imaging, configuration & profiling
Excellent documentation skills

Preferred Additional Skills/Experience:

Experience of MS Windows Serve
IP/Cloud Telephone System
RDS and Thin Client setup & support
Mimecast
Sophos Cloud
CompTIA A+/ Network+
MCP
ITIL 3/4

#AllJobs

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

2 years

Schedule:

Day shift
Monday to Friday

Experience:

Help desk: 2 years (Required)

Ability to Commute:

Overland Park, KS 66212 (Required)

Work Location: In person

Quick Apply

Help Desk Analyst jobs

Senior Service Desk Analyst

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Help Desk Technician

IT Help Desk

Service Desk Analyst

Business Analyst

Help desk Call center Analyst-Ohio Candidate only

Enterprise Business Analyst

Field Services - IT Technician

IT Support Analyst II

Service Desk Support Analyst (IT Support Tech)

Application Support Analyst (HYBRID)

Help Desk Analyst

Service Desk Analyst with ServiceNow Experience - OHIO ONLY

IT Support Technician

IT Help Desk Analyst

Help Desk Technician

Associate IT Analyst - 2405IL

Remote SAP Analyst (MM ABAP)

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