20 Best It Support jobs in Lewisville, TX (Hiring Now!)

Managed Services IT Technician Support
Specialist Network Operations —Irving, TX
Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience. Document project plans, progress, and results.
$21.63 - $31.25 an hour
Quick Apply
1d
Managed Services IT Support Manager
Specialist Network Operations —Irving, TX
Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
$38.46 - $43.26 an hour
Quick Apply
1d
Senior IT End User Support Specialist
Buchanan Technologies —Plano, TX
Provide timely and empathetic help desk support for end-user software and hardware issues, as well as networking problems. Help desk: 7 years (Required).
$40 - $50 an hour
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3d
Principal Associate, Support Operations (Windows)
Capital One —Plano, TX
This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
Technical Services & Support Manager - Telecommunications
CommScope —Richardson, TX
Provide technical leadership to the technical support and services team that support MNOs, Enterprise Customers, Neutral hosts, VARs and Partners for CommScope…
Estimated: $120K - $152K a year
Onsite Software Installer (Pharmacy Technician), DFW
Liberty Software —Dallas, TX
A valid, unexpired driver's license and current personal automobile insurance. Must possess valid, unexpired driver’s license, personal auto insurance, and be…
Estimated: $39.3K - $49.7K a year
Quick Apply
9d
Tech Support Spec HVAC
LG Electronics U.S. —Farmers Branch, TX
On the post sales side, manage incoming cases to include full post sales technical support driving issue from report to resolution, improving the customer Post…
$65,000 - $75,000 a year
Deposit Software Installation Analyst (Traveling position)
Jack Henry & Associates —United States
Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
Estimated: $45K - $57K a year
1d
IT Support Specialist
Sun Holdings, Inc. —Dallas, TX
Work closely with restaurant operations to enhance and improve the functionality, design and configuration of in-store systems and training materials as needed.
$34,473.74 - $46,700.74 a year
Quick Apply
6h
IT System Support Specialist
Tasty Restaurant Group —Plano, TX
A valid U.S. drivers license is required. Ability to communicate technical concepts clearly and concisely to non-technical users. 6 Baskin Robbins in 1 state.
Estimated: $59.9K - $75.9K a year
Quick Apply
6h
IT Support Manager
Sun Holdings, Inc. —Dallas, TX
Request or develop support tools for use by the POS team. Manage outsourced Help Desk, POS hardware repair and on-site technical services vendors.
Estimated: $69.1K - $87.5K a year
Quick Apply
6h
IT System Administrator Acquisition Support
AEG- Corporate —Dallas, TX
Performing customer assessments, design, build, and technical documentation in support of the organization. Ability to implement, administer, and troubleshoot…
Estimated: $53.5K - $67.7K a year
Quick Apply
5h
Computer Technician
MyTGroup —Plano, TX
Must be able to troubleshoot and diagnose technical issues. We are looking for a Computer Technician to join our team and provide technical support to our…
$17 - $25 an hour
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1d
Senior Cross Functional IT Support Specialist
University of North Texas —Denton, TX
Considerable experience developing both technical and end-user support documentation. Associate¿s degree in related field and four years of related computing…
$49,410 a year
Desktop Support Engineer
VEAH Consulting Services Pvt. Ltd. —Plano, TX
Hand hold customer in installation of any applications, 1st Level of technical support. Identification, troubleshooting and resolution of various services…
$55,000 - $650,000 a year
Quick Apply
IT Support Associate (L1)
Witherite Law Group —Dallas, TX
Diagnose and resolve technical issues promptly, ensuring minimal disruption to user operations. The IT Support Associate (L1) is responsible for providing first…
Estimated: $42.1K - $53.4K a year
Quick Apply
Technician II, Remote Support (226 Days): REVISED
Dallas Independent School District —Dallas, TX
Document interactions, incidents, service requests using the District IT Service Management Systems Create technical documentation for other Information…
$45,453 a year
Cross Functional IT Support Supervisor
University of North Texas —Denton, TX
Considerable experience developing both technical and end-user support documentation. Bachelor's Degree in related field and four years' of related computing…
$66,549.60 a year
Help Desk Representative II
NCR Atleos —Frisco, TX
Ability to effectively handle in user and Regulation E calls from customers. Ability to follow call tree to accurately transfer calls to the appropriate…
Estimated: $40.3K - $51K a year
10d
IT Apprentice - Temp Technician
City of Garland —Garland, TX
Provide support to the radio shop with vehicle installation processes. The ideal candidate will have basic skills in telecommunications cabling, fiber cabling,…
Estimated: $45K - $57K a year
3d

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Managed Services IT Technician Support

Specialist Network Operations Irving, TX

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Job Details

Full-time $21.63 - $31.25 an hour 1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Network administration
Computer science
Computer Science
Windows
3 years
Firewall
AWS
Analysis skills
Bachelor's degree
Virtualization
CompTIA Network+
IT support
IT
VMWare
Linux
Business requirements
Communication skills
CompTIA A+
Help desk
VPN

Full Job Description

Overview

Who are we?

Specialist Networks Operations Ltd. is a Network Managed Services provider. Formed in 2017, SNO has grown to be a trusted authority in the monitoring and management of IT systems and networks.

Created to support the massive growth in Open Access infrastructures globally, SNO provides a comprehensive range of services that allows network operators to build, run, optimize and manage their large-scale networks on a 24/7/365 basis.

Based in the UK and the US, SNO has the talent, the tools and the team to ensure customer network operations run smoothly and that the network is highly available.

What’s it like to work for us?

SNO is committed to creating a smarter tomorrow for our customers. To do this we need talented people who share a passion for building customer relationships and solving customer problems.

We operate with honesty, integrity and respect, and value collaboration, innovative thinking and customer focus in everything that we do.

If you enjoy work in a dynamic and diverse environment, then we could be an excellent fit for each other.

Job Description:

Managed Services IT Technician Support will have extensive experience providing 24x7x365 support for both internal and external managed services. This role requires a high level of technical expertise, problem-solving ability, and a commitment to delivering top-notch customer service.

Key Responsibilities:

Internal and External 24x7x365 Technical Support

Provide round-the-clock Tier 1 and Tier 2 support for hardware, software, and network issues.

Respond promptly to incidents and service requests, ensuring minimal downtime and disruption. Maintain detailed and accurate records of issues, resolutions, and activities using a ticketing system.

Manage and maintain servers, workstations, and network devices to ensure optimal performance.

Perform routine maintenance tasks such as updates, patches, backups, and security checks.

Ensure systems are secure, optimized, and compliant with industry standards and best practices.

Serve as a primary point of contact for assigned client accounts, providing personalized support and solutions.

Develop and maintain strong client relationships, understanding their business needs and IT requirements.

Provide recommendations and implement solutions to enhance clients’ IT environments.

Assist in planning, coordinating, and executing IT projects, including system upgrades, migrations, and deployments.

Collaborate with clients and internal teams to ensure successful project outcomes.

Document project plans, progress, and results.

Monitor internal and client systems for performance, availability, and security issues.

Proactively identify potential problems and implement preventive measures to avoid system outages.

Handle incident management, including root cause analysis and implementation of corrective actions.

Create and update technical documentation, including user manuals, system configurations, and standard operating procedures.

Qualifications

Proven experience in a managed services environment, supporting both internal and external clients in a 24x7x365 setting.

Strong knowledge of Windows and Linux operating systems.

Proficiency in network administration, including switches, routers, firewalls, and VPNs.

Experience with virtualization technologies such as VMware or Hyper-V.

Familiarity with cloud services (e.g., AWS, Azure) and SaaS applications.

Excellent problem-solving and analytical skills.

Strong interpersonal and communication skills.

Ability to work independently and as part of a team.

Relevant certifications CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus. Education and Experience:

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.

Minimum of 3-5 years of experience in IT support and managed services, with a focus on 24x7x365 environments.

What you’ll get from us

Great career prospects - once you have been trained on our systems and processes, you’ll have the opportunity to progress with us. We love a success story.
Work with knowledgeable, high-achieving, experienced and fun colleagues.
A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better as a company.

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at SNO. If you’re still not convinced, drop us a line at careers@sno.cloud and we’ll arrange an informal chat about the role.

Job Type: Full-time

Pay: $48,000 -65,000 per year

Benefits:

401(k)
Health insurance
Paid time off
Holidays

Schedule:

Monday – Friday 8hrs/40hrs a week
Saturday – Sunday off

· Shift Weekend Rotation

Work Location: In Office – Dallas, TX 75234

Job Type: Full-time

Pay: $21.63 - $31.25 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Night shift
On call
Rotating weekends

Experience:

Help desk: 3 years (Required)
Windows: 3 years (Required)

Ability to Commute:

Irving, TX (Required)

Ability to Relocate:

Irving, TX: Relocate before starting work (Required)

Work Location: In person

Quick Apply

It Support jobs in Lewisville, TX

Managed Services IT Technician Support

Managed Services IT Support Manager

Senior IT End User Support Specialist

Principal Associate, Support Operations (Windows)

Technical Services & Support Manager - Telecommunications

Onsite Software Installer (Pharmacy Technician), DFW

Tech Support Spec HVAC

Deposit Software Installation Analyst (Traveling position)

IT Support Specialist

IT System Support Specialist

IT Support Manager

IT System Administrator Acquisition Support

Computer Technician

Senior Cross Functional IT Support Specialist

Desktop Support Engineer

IT Support Associate (L1)

Technician II, Remote Support (226 Days): REVISED

Cross Functional IT Support Supervisor

Help Desk Representative II

IT Apprentice - Temp Technician

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