20 Best Help Desk Analyst jobs (Hiring Now!)

Service Desk Analyst II
HCTec —Hohenwald, TN
1 - 5 years’ experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.
Quick Apply
Senior Service Desk Analyst
Provalus —Jasper, TX
Actively working on customer issues, handling calls etc. One year previous Service Desk experience or related field. Help desk: 1 year (Preferred).
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Help Desk Analyst
Visiting Nurse Association of Central Jersey —Holmdel, NJ
High school diploma required; post high school education in the IT field preferred. The position would be responsible for providing support to all computer…
5d
IT Application Analyst
Wyandotte Tribe of Oklahoma —Wyandotte, OK
Technical Degree, Associate Degree in field, or at least 2 years completed and actively pursuing Bachelor Degree in field. Ability to obtain Gaming License.
Quick Apply
Service Desk Analyst II (Intermediate)
Central Point Partners —Flint, MI
The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Help desk: 2 years (Required).
$19 - $20 an hour
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1h
Help Desk Support Analyst
Bank7 —Oklahoma City, OK
Communication Skills: Strong communication skills, both written and verbal, with the ability to explain technical information clearly to non-technical users.
From $45,000 a year
Quick Apply
5d
Help Desk Technician
Genesis Consulting LLC —Utica, NY
The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to communicate effectively with both…
$22 - $25 an hour
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IT Help Desk Analyst
Millennium Hotels & Resorts —Denver, CO
Receive support calls and help desk tickets from the Millennium Hotels and Corporate Offices in the US. Be on call for emergency calls.
$55,000 a year
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15h
Help Desk Analyst I
Herman Law Firm, P.A. —Manhattan, NY
Ability to analyze complex technical problems and develop effective solutions. Strong customer service skills with the ability to effectively communicate…
$22 - $25 an hour
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14d
IS Help Desk Support Analyst
TeamBradley, Inc —Galesburg, IL
You will be the cornerstone of end-user support, ensuring smooth operation and assisting cybersecurity across the organization by diagnosing and resolving…
$45,000 - $50,000 a year
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Service Desk Technician
Insight Global —San Diego, CA
Enterprise level environment (High volume of calls). The technician can expect 30-60 touch points a day. Experience troubleshooting: network, software, hardware…
$20 - $25 an hour
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IT Support Analyst
Seal & Design Inc, Higbee Division —Syracuse, NY
The IT Support Analyst is responsible for providing computer hardware and software troubleshooting assistance to users of Seal & Design Inc. and its Able and…
$55,000 - $65,000 a year
Quick Apply
6d
Assoc Analyst, Clinical Informatics - Level 1 Help Desk (Remote)
Molina Healthcare —Kentucky
Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
$16.23 - $35.17 an hour
6d
Byram Healthcare, Service Desk Analyst
Byram Healthcare Centers Inc —Downers Grove, IL
The Service Desk Analyst will provide level one technical support for internal customers to help resolve computer hardware, software, or other technical issues…
Quick Apply
Cybersecurity Manager
Trax USA Corp. —Miami, FL
Oversee the evaluation, selection, and implementation of security technologies, such as firewalls, intrusion detection and prevention systems (IDPS), security…
Quick Apply
IT Sr. Service Desk Analyst
Premier Home Health Care Services, Inc. —White Plains, NY
Field incoming help requests from end users via self-service ticket creation, telephone, e-mail and in person in a courteous and professional manner.
$65,000 - $70,000 a year
Quick Apply
Manhattan WMS Analyst
Melissa & Doug —Township of Monroe, NJ
Bachelor's degree in Logistics/Supply Chain, Business Administration, Information Technology or a related field strongly preferred.
Quick Apply
Service Desk Shift Lead (Afterhours)
Buchanan Technologies —Wichita, KS
The After-Hours Support Center Shift Leader will mentor and train team members on technical developments, customer service and serve as a resource for handling…
$34,944 a year
Quick Apply
Help Desk Analyst
Dutech —New York, NY
Job Duties: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries…
$32 - $35 an hour
Quick Apply
15h
Service Desk Analyst
TNTP —United States
The Service Desk Analyst is the service desk lead and is responsible for providing Tier 2 and some Tier 1 technical and troubleshooting assistance related to…
$25.48 - $31.85 an hour
3d

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Service Desk Analyst II

HCTec - Hohenwald, TN

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Software troubleshooting
Customer service
Windows
IT
Computer skills
Typing
1 year
Phone etiquette
Associate's degree
Communication skills
Help desk
Mobile devices

Full Job Description

***This position is on-site in Hohenwald, TN***

Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role.

ESSENTIAL RESPONSIBILITIES

· Interact with customers to provide and process information in response to inquiries, concerns, and requests

· Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

· Deliver service and support to end-users, including via remote connection or over the Internet

· Research required information using available resources

· Follow standard processes and procedures

· Accurately process and record call transactions using a computer and designated tracking software

· Organize ideas and communicate oral messages appropriate to listeners and situations

· Follow up and make scheduled call backs to customers where necessary

· Stay current with system information, changes and update

· Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

· Follows proper escalation procedures as defined by management

· Ensure customers receive prompt, accurate and courteous service

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

· Proper phone etiquette and effective listening skills

· Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

· Knowledge of customer service principles and practices

· Medical/clinical terminology is preferred, but not required

· Must be able to sit for long periods of time

· Position requires use of headset/microphone

· Experience supporting software computer applications and equipment from a helpdesk environment

· Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

· Experience with mobile device support (iPhone, Android, Windows Mobile)

· Must be a team player and build good working relationships across all functions

· Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

· Need to be flexible, adaptable, and possess creative problem-solving skills

· 1 - 5 years’ experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

About HCTec:

HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

HCTEC KEYS TO SUCCESS

Four Geographically Diverse / Redundant Service Centers
Domestic Operations
Exclusively Healthcare Provider Focused
Best-in-KLAS Managed Services
CHIME Collaboration Award Winner
SLA Backed Outcomes
45+ States with HCTec Support Presence

HCTec’s solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner’s IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.

We look forward to hearing how your skills line up with our mission!

INDCORP

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

Day shift

Ability to commute/relocate:

Hohenwald, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: In person

Quick Apply

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